Police Records Assistant - Part-Time

City of St. Charles, MO; St. Charles (IL); On-site; USD 33,000 - 47,000; Part time

Benefits offered by this job

IMRF pension

457 deferred compensation plan

Paid holidays

Job summary

The City of St. Charles Police Department seeks a competent, customer service focused assistant to staff the Police Records front desk. This part-time position works Monday - Friday 4:30 pm - 9:30 pm, 25 hours per week.

Responsibilities include greeting the public, handling inquiries, processing payments, and using department computer systems. A high school diploma and one year of receptionist or administrative experience are required; LEADS access or the ability to obtain within six months is

Qualifications

• High school diploma or equivalent.
• One year of receptionist or administrative experience, prior police experience is a plus.
• Fluency in Spanish is a plus.
• Ability to communicate effectively and tactfully and maintain composure in stressful situations.
• Operate a variety of computer systems, software programs, and applications to perform data entry.
• LEADS authorization, or able to obtain within six months.
• Perform duties with initiative, good judgment and resourcefulness.
• If selected, successful completion of a background investigation, to include fingerprinting, and drug screen.

Responsibilities

• Welcome citizens and visitors by greeting them, in person or on the telephone, and answer or refer their inquiries appropriately.
• Receive citizen complaints and take appropriate action to initiate an efficient response. This includes handling after-hours non-911 emergency callouts for City staff to respond to a variety of situations.
• Utilize written procedures and department computer systems to make inquiries, perform miscellaneous clerical functions, and assist the public, officers, and other law enforcement agencies.
• Accept various cash payments and issue receipts with accuracy.
• Monitor department surveillance, intercom, and security system.
• Applicants may occasionally work alone in the office and should have flexibility to cover other shifts when needed to provide office coverage.

Skills

Customer service

Communication

Data entry

Spanish (bonus)

Education

High school diploma or equivalent

Tools

LEADS access

Office software

Job description

Value Proposition

Through our work at St. Charles, we are able to shape a community while bringing meaning and purpose to our own life. At the heart of our work is service to others, ensuring the health, safety, and connection of those who live, work, and visit St. Charles. Our important work is recognized through above-market compensation and a rich benefit package.

Value Proposition

Through our work at St. Charles, we are able to shape a community while bringing meaning and purpose to our own life. At the heart of our work is service to others, ensuring the health, safety, and connection of those who live, work, and visit St. Charles. Our important work is recognized through above-market compensation and a rich benefit package.

Description

The St. Charles Police Department seeks to hire a competent, dedicated, customer service focused assistant to staff the Police Records front desk. Responsible for a variety of administrative and customer service tasks at the Police Records front desk. Assists with inquiries, projects, and tasks as requested or assigned.

This part-time position works Monday - Friday 4:30 pm - 9:30 pm, 25 hours per week. This is a set schedule and will not change.

Examples of Duties

• Welcome citizens and visitors by greeting them, in person or on the telephone, and answer or refer their inquiries appropriately.


• Receive citizen complaints and take appropriate action to initiate an efficient response. This includes handling after-hours non-911 emergency callouts for City staff to respond to a variety of situations.


• Utilize written procedures and department computer systems to make inquiries, perform miscellaneous clerical functions, and assist the public, officers, and other law enforcement agencies.


• Accept various cash payments and issue receipts with accuracy.


• Monitor department surveillance, intercom, and security system.


• Applicants may occasionally work alone in the office and should have flexibility to cover other shifts when needed to provide office coverage.

Qualifications

• High school diploma or equivalent.


• One year of receptionist or administrative experience, prior police experience is a plus.


• Fluency in Spanish is a plus.


• Ability to communicate effectively and tactfully and maintain composure in stressful situations.


• Operate a variety of computer systems, software programs, and applications to perform data entry.


• LEADS (Law Enforcement Automated Data System) authorization, or able to obtain within six months.


• Perform duties with initiative, good judgment and resourcefulness.


• If selected, successful completion of a background investigation, to include fingerprinting, and drug screen.

Supplemental Information

Starting pay is $29.26/hr. This part-time position is pension qualified with the Illinois Municipal Retirement Fund (IMRF) and eligible for the 457 deferred compensation plan and paid holidays. Part-time employees not eligible for health insurance. To see what it is like to work for the City of St. Charles check out our YouTube Channel.

The City of St. Charles is an Equal Opportunity Employer.

The City of St. Charles offers a comprehensive benefit package for employees. For more detailed information, please go to www.stcharlesil.gov.