Records Supervisor - Police

City of Burlington NC; Burlington (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

The City of Burlington NC is seeking a detail-oriented Police Records Supervisor to lead the Police Records Unit. You will oversee daily operations, supervise 10–15 staff, ensure accuracy of investigative reports and state/federal reporting, and drive process improvements in records management.

This IN-PERSON role offers a Monday–Friday schedule, 8am–5pm, with opportunities to collaborate with leadership on accreditation and performance initiatives while maintaining high standards of public

Qualifications

• Associate's Degree from an accredited college or university.
• Minimum of two years of experience in office administration, customer service, law enforcement, data entry, records management, or related field.
• Equivalent combination of education, training, and experience may be considered.
• Valid NC Driver's License.

Responsibilities

• Oversee daily operations of the Police Records Unit and supervise staff.
• Ensure accuracy, completeness, and proper management of departmental records.
• Submit mandated reports (state and federal) and ensure compliance with NIBRS and TSR requirements.
• Act as administrator/liaison for core systems (CJLEADS, AOC, Brazos, eWarrants, eCourts, CAD/RMS).

Skills

Leadership

Supervision

Data analysis

Communication

Organization

Problem solving

Education

Associate's Degree from an accredited college or university

Tools

CJLEADS

AOC

Brazos Citation

eWarrants

eCourts

CAD/RMS

Job description

Are you an experienced leader who thrives on organization, accuracy, and helping others succeed? The Burlington Police Department is looking for a detail-oriented, motivated professional to lead our Police Records Unit. If you enjoy developing a team, improving processes, and ensuring the accuracy of information that supports investigations, public safety, and criminal justice reporting, this could be the opportunity for you!

About us

The Burlington Police Department is a nationally accredited law enforcement agency that is committed to quality, fair, and professional police services. Our team of 152 sworn officers and 50 professional staff members serve the growing City of Burlington, North Carolina, while maintaining the highest standards of integrity, accountability, and service.

What you will do

As the Police Records Supervisor, you will oversee the daily operations of the Police Records Unit, supervising professional staff and ensuring the accuracy, completeness, and proper management of departmental records. Serving as the department's official custodian of records, you will oversee investigative report reviews, state and federal crime reporting, records compliance, and administrative operations. You will also collaborate with departmental leadership, support accreditation efforts, and identify opportunities to improve processes and strengthen the quality of records management services. This position reports directly to a Patrol Lieutenant, or their designee. This role supervises approximatley 10-15 staff members across three different roles, including custodial and front desk positions.

This is an IN-PERSON position with an anticipated work schedule of Monday-Friday, 8am-5pm.

Policing with a Purpose

• Preserving the Sanctity of ALL Life
• Nurture and Protect Democracy
• Ensure Procedural Justice and Fundamental Fairness
• Spirit of Service
• Protect the Community from Harm
• Treat all individuals with Dignity and Respect-the ethical foundation of policing

Team Leadership & Development

• Supervise and schedule Records Unit staff, including specialists, front desk, and custodial personnel.
• Manage performance through coaching, evaluations, discipline, and training to ensure accountability and professional growth.
• Collaborate with leadership on operational improvements and long-range organizational planning.

Records Management & State/Federal Compliance

• Oversee investigative reports, ensuring proper coding, accuracy, and timely correction of data quality errors.
• Submit mandated reports (weekly, monthly, annual) to command staff, the State of North Carolina, and the FBI.
• Ensure strict compliance with NIBRS, Traffic Stop Reporting (TSR), and legal expunction orders.
• Secure and maintain all physical and electronic police records.

System Administration & Process Improvement

• Act as administrator/liaison for core systems including CJLEADS, AOC, Brazos Citation, eWarrants, eCourts, and CAD/RMS.
• Optimize workflows by auditing records activities, implementing industry best practices, and correcting process inefficiencies.
• Support accreditation efforts for the department.

Knowledge, Skills, and Abilities

• Records Management Expertise: Considerable knowledge of police records management, public records requirements, and applicable North Carolina General Statutes.
• NIBRS & Crime Reporting: Strong knowledge of the National Incident-Based Reporting System (NIBRS), crime classification, coding requirements, and reporting procedures.
• Leadership & Supervision: Ability to plan, organize, supervise, and evaluate the work of employees while providing effective coaching and guidance.
• Law Enforcement Knowledge: Understanding of police terminology, criminal justice procedures, traffic violations, arrests, and related reporting requirements.
• Technology & Systems: Ability to learn, operate, and oversee records management systems, law enforcement databases, and standard office software.
• Accuracy & Data Analysis: Ability to review complex records, identify discrepancies, compile statistical reports, and ensure reliable data.
• Legal & Policy Compliance: Knowledge of records retention requirements and the ability to interpret and apply departmental policies and applicable laws.
• Organization & Problem-Solving: Ability to manage competing priorities, improve workflows, and make sound decisions in a deadline-driven environment.
• Budget & Resource Management: Knowledge of budgeting, purchasing, inventory management, and expenditure monitoring.
• Employee Relations: Ability to apply supervisory and employee relations practices to support staff performance and development.

• Effective Communication: Strong written, verbal, and listening skills with the ability to communicate clearly with employees, leadership, outside agencies, and the public.

• Professionalism & Customer Service: Ability to build positive relationships, maintain confidentiality, and demonstrate tact, fairness, and sound judgment.

Minimum Qualifications

• Associate's Degree from an accredited college or university.

• Minimum of two years of experience in office administration, customer service, law enforcement, data entry, records management, or a related field.

• An equivalent combination of education, training, and experience sufficient to perform the essential duties of the position may be considered.

• Valid NC Driver's License

Preferred Qualifications

• Minimum of five years supervisory or leadership experience, particularly in law enforcement records management or a related administrative environment.

• Experience with NIBRS reporting, crime data validation, or state and federal law enforcement reporting requirements.

• Experience using police Records Management Systems (RMS), criminal justice databases, or related software.

• Familiarity with North Carolina public records laws, records retention requirements, and CALEA accreditation standards.

• Notary Public certification.

Physical Requirements & Working Conditions

• Work in this position is primarily sedentary and generally requires minimal physical exertion.
• Duties may involve standing, walking, reaching, lifting, pushing, pulling, grasping, talking, hearing, and repetitive motions.

• Regular use of office equipment, including computers, telephones, printers, copiers, and other standard equipment, is required.

• Visual acuity is necessary for reviewing reports, analyzing data, reading documents, and ensuring the accuracy and completeness of records.

• Work is primarily performed indoors in an office environment.

Inclement Weather Classification

Non-Essential

FLSA Classification

Non-Exempt

*It is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case.*

This job description in no way implies that the duties listed are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as requested by their supervisors.