Police Dispatcher - Real-Time Emergency Communications

Regional 911 Intake Solutions; Gilbertville (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plans

Paid leave

Employee assistance resources

Continuing education

Job summary

Regional 911 Intake Solutions in Gilbertville, MA, seeks police dispatchers to handle emergency and nonemergency requests. You will document locations, vehicle details, and hazards while prioritizing and routing calls to officers.

The role includes coordinating with agencies and safeguarding information. Ideal candidates will have a high school diploma, strong listening and typing skills, and the ability to learn jurisdictional geography.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level vacancies may provide training; experienced classifications may require prior police dispatch work and applicable certifications.

Responsibilities

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, suspect descriptions, vehicle details, and reported hazards.
• Assign calls to available officers according to priority and agency procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and potential safety concerns.
• Conduct authorized records inquiries after completing required training.
• Coordinate with neighboring agencies and other emergency services.
• Maintain clear incident records and safeguard restricted information.

Job description

Regional 911 Intake Solutions in Gilbertville, MA, seeks police dispatchers to handle emergency and nonemergency requests. You will document locations, vehicle details, and hazards while prioritizing and routing calls to officers.

The role includes coordinating with agencies and safeguarding information. Ideal candidates will have a high school diploma, strong listening and typing skills, and the ability to learn jurisdictional geography.