Emergency Police Dispatcher & Communications Pro

Regional 911 Intake Solutions; Sheldonville (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plans

Paid leave

Employee assistance program

Continuing education

Job summary

Regional 911 Intake Solutions seeks Police Dispatchers for Sheldonville, MA. Dispatchers receive emergency and nonemergency requests, document locations, assign calls, monitor radio, and relay updates while coordinating with agencies.

A high school diploma is commonly required; some vacancies offer training. Typing accuracy, clear communication, and knowledge of jurisdiction geography are essential, and CJIS access may require screening.

Qualifications

• A high school diploma or recognized equivalent commonly required.
• Entry-level vacancies may provide training.
• Experience in police dispatch or related certifications may be required for advanced roles.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Job description

Regional 911 Intake Solutions seeks Police Dispatchers for Sheldonville, MA. Dispatchers receive emergency and nonemergency requests, document locations, assign calls, monitor radio, and relay updates while coordinating with agencies.

A high school diploma is commonly required; some vacancies offer training. Typing accuracy, clear communication, and knowledge of jurisdiction geography are essential, and CJIS access may require screening.