Police Dispatcher II

Woodbury School of Business; Orem (UT); On-site; USD 30,000 - 39,000; Full time

Job summary

Utah Valley University seeks a Dispatcher II for its Police Department to coordinate emergency and non-emergency responses on campus. You will dispatch police and campus safety personnel, monitor security systems, and ensure fast, accurate communication.

The role requires calm, clear decision-making and strong data entry in CAD systems. Experience with Spillman CAD, NCIC, and Milestone cameras is preferred.

Qualifications

• High school diploma or equivalent.
• Ability to type at least 40 wpm.
• Must be able to work rotating shifts, including nights, weekends and holidays.

Responsibilities

• Dispatches police and security personnel to incidents and requests for service.
• Maintains constant communication with field units and logs radio traffic.
• Monitors alarm systems and coordinates paging during emergencies.
• Operates CAD/NCIC systems and maintains dispatch records.
• Performs other duties to support public safety operations.

Skills

Typing 40 wpm

Calm under pressure

Clear communication

Discretion & integrity

Attention to detail

Education

High school diploma or equivalent

Tools

Spillman CAD

NCIC

Milestone Camera System

8 MHz radio console

Two-way radio systems

Job description

Position Announcement

At Utah Valley University, the Dispatcher II - Police Dispatcher serves in a critical role that helps keep the campus community safe, informed, and connected. Working at the center of public safety operations, this position coordinates emergency and non-emergency responses, dispatches police and campus safety personnel, monitors security systems, and ensures that important information is communicated quickly and accurately. Every shift presents opportunities to make a meaningful impact by supporting timely responses and helping others during situations that matter most.

UVU offers the opportunity to be part of a mission-driven institution dedicated to student success and community well-being. As a Dispatcher II, you will develop specialized skills in emergency communications, incident coordination, and public safety technology while working alongside dedicated professionals committed to service and teamwork. This position is ideal for individuals who thrive in a fast-paced environment, remain calm under pressure, and take pride in playing an essential role in maintaining a safe and welcoming campus.

Summary Of Responsibilities

• Dispatch and Coordination: Dispatches police and security personnel to incidents and requests for service. Maintains constant communication with field units, monitors officer activity, and ensures accurate logging of radio traffic and broadcasts. Utilizes the Milestone Camera System to assist officers by locating footage of suspects and ongoing incidents.
• Call Intake and Communication: Receives and responds to incoming calls related to crimes, emergencies, and service requests. Collects, verifies, and records essential information to ensure an accurate and timely response. Documents all calls and complaints in the Spillman Computer-Aided Dispatch CAD system.
• Alarm and Security Monitoring: Monitors alarm systems for all university facilities and coordinates paging and notifications during emergencies. Relays radio and telephone messages between officers and the campus community. Controls access to secured areas and monitors the departmental and campus closed-circuit camera and intercom systems.
• Systems Operation and Clerical Support: Operates and maintains proficiency in the National Crime Information Center NCIC, the computer-aided dispatch CAD system, and an 8 MHz radio console. Performs related administrative and clerical duties, including maintaining the electronic dispatch log and other required documentation.
• Additional Duties: Performs other job-related duties as assigned to support department operations and public safety initiatives.

Qualifications / Licenses / Certifications

• High school diploma or equivalent.
• Ability to type a minimum of 40 wpm.
• Must be able to work rotating shifts, including nights, weekends, and holidays as required.

Preferred Qualifications

• Experience in a dispatch, customer service, or communications-related position requiring frequent use of telephones, radios, and computer systems.
• Demonstrated ability to operate multi-line telephones and two-way radio systems efficiently and professionally.
• Knowledge of police radio codes, procedures, and emergency communication protocols.
• Familiarity with the Milestone camera system and Spillman.
• Strong verbal communication skills and ability to remain calm and composed under pressure.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of police dispatching procedures, protocols, and terminology.
• Knowledge of the National Crime Information Center (NCIC) operations and requirements.
• Working knowledge of law enforcement computer systems such as Spillman CAD, NCIC, and other related communication and data systems.
• General knowledge of standard office procedures, recordkeeping, and documentation practices.

Skills

• Skilled in operating multi-line telephones, computer systems, and two-way radio equipment.
• Proficient in data entry, with the ability to type a minimum of 40 words per minute.
• Strong interpersonal and communication skills, both verbal and written.
• Skilled in applying sound judgement and attention to detail in high-pressure situations.

Abilities

• Ability to exercise initiative, independent judgement, and resourcefulness under varying conditions.
• Ability to remain calm and think clearly in stressful, fast-paced, or potentially volatile situations.
• Ability to handle sensitive and confidential information with discretion and integrity.
• Ability to establish and maintain effective working relationships with dispatchers, police officers, coworkers, faculty, staff, and students.
• Ability to adapt to changing priorities and multitask effectively in a dynamic environment.