Police Dispatcher II

Utah Valley University; Orem (UT); On-site; USD 40,000 - 47,000; Full time

Job summary

Utah Valley University seeks a Police Dispatcher II to support campus safety by coordinating emergency responses and dispatching police and security personnel on main campus in Orem. The role uses Milestone Camera System and Spillman CAD to track incidents and ensure rapid, accurate information flow.

The position requires rotating shifts, strong typing (40 wpm), and excellent communication under pressure. It offers full‑time, nonexempt salaried work within UVU’s public safety operations.

Qualifications

• High school diploma or equivalent.
• Typing proficiency of at least 40 wpm.
• Ability to work rotating shifts, including nights, weekends, and holidays.

Responsibilities

• Dispatches police and security personnel to incidents and requests for service; maintains constant communication with field units and logs radio traffic.
• Receives and responds to calls related to crimes, emergencies, and service requests; verifies and records essential information for timely response.
• Monitors alarm systems and coordinates paging/notifications during emergencies; relays messages between officers and the campus community.
• Operates and maintains CAD systems and radio consoles; performs related administrative tasks including logging and documentation.
• Performs other job-related duties to support department operations and public safety initiatives.

Skills

40 wpm typing

multi-line telephones

two-way radio operation

verbal and written communication

calm under pressure

Education

High school diploma or equivalent

Tools

Spillman CAD

Milestone Camera System

NCIC system

Job description

Police Dispatcher II

Salary: $39,838.00 - $46,869.00 Annually

Job Type: FT Nonexempt Salaried Staff

Job Number: FY2706707

Closing: 10/25/2026 11:59 PM Mountain

Location: Main Campus - Orem

Division: VP Administration/Strategic Rel

Position Announcement

At Utah Valley University, the Dispatcher II - Police Dispatcherserves in a critical role that helps keep the campus communitysafe, informed, and connected. Working at the center of publicsafety operations, this position coordinates emergency andnon-emergency responses, dispatches police and campus safetypersonnel, monitors security systems, and ensures that importantinformation is communicated quickly and accurately. Every shiftpresents opportunities to make a meaningful impact by supportingtimely responses and helping others during situations that mattermost.

UVU offers the opportunity to be part of a mission-driveninstitution dedicated to student success and community well-being.As a Dispatcher II, you will develop specialized skills inemergency communications, incident coordination, and public safetytechnology while working alongside dedicated professionalscommitted to service and teamwork. This position is ideal forindividuals who thrive in a fast-paced environment, remain calmunder pressure, and take pride in playing an essential role inmaintaining a safe and welcoming campus.

Summary of Responsibilities

• Dispatch and Coordination: Dispatches police and securitypersonnel to incidents and requests for service. Maintains constantcommunication with field units, monitors officer activity, andensures accurate logging of radio traffic and broadcasts. Utilizesthe Milestone Camera System to assist officers by locating footageof suspects and ongoing incidents.
• Call Intake and Communication: Receives and responds toincoming calls related to crimes, emergencies, and servicerequests. Collects, verifies, and records essential information toensure an accurate and timely response. Documents all calls andcomplaints in the Spillman Computer-Aided Dispatch CAD system.
• Alarm and Security Monitoring: Monitors alarm systems for alluniversity facilities and coordinates paging and notificationsduring emergencies. Relays radio and telephone messages betweenofficers and the campus community. Controls access to secured areasand monitors the departmental and campus closed-circuit camera andintercom systems.
• Systems Operation and Clerical Support: Operates and maintainsproficiency in the National Crime Information Center NCIC, thecomputer-aided dispatch CAD system, and an 8 MHz radio console.Performs related administrative and clerical duties, includingmaintaining the electronic dispatch log and other requireddocumentation.
• Additional Duties: Performs other job-related duties asassigned to support department operations and public safetyinitiatives.

Qualifications / Licenses / Certifications

• High school diploma or equivalent.
• Ability to type a minimum of 40 wpm.
• Must be able to work rotating shifts, including nights,weekends, and holidays as required.

Preferred Qualifications

• Experience in a dispatch, customer service, orcommunications-related position requiring frequent use oftelephones, radios, and computer systems.
• Demonstrated ability to operate multi-line telephones andtwo-way radio systems efficiently and professionally.
• Knowledge of police radio codes, procedures, and emergencycommunication protocols.
• Familiarity with the Milestone camera system and Spillman.
• Strong verbal communication skills and ability to remain calmand composed under pressure.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of police dispatching procedures, protocols, andterminology.
• Knowledge of the National Crime Information Center (NCIC)operations and requirements.
• Working knowledge of law enforcement computer systems such asSpillman CAD, NCIC, and other related communication and datasystems.
• General knowledge of standard office procedures, recordkeeping,and documentation practices.

Skills

• Skilled in operating multi-line telephones, computer systems,and two-way radio equipment.
• Proficient in data entry, with the ability to type a minimum of40 words per minute.
• Strong interpersonal and communication skills, both verbal andwritten.
• Skilled in applying sound judgement and attention to detail inhigh-pressure situations.

Abilities

• Ability to exercise initiative, independent judgement, andresourcefulness under varying conditions.
• Ability to remain calm and think clearly in stressful,fast-paced, or potentially volatile situations.
• Ability to handle sensitive and confidential information withdiscretion and integrity.
• Ability to establish and maintain effective workingrelationships with dispatchers, police officers, coworkers,faculty, staff, and students.
• Ability to adapt to changing priorities and multitaskeffectively in a dynamic environment.

EEO Statement

UVU employment decisions are made on the basis of an applicant'squalifications and ability to perform the job without regard torace, color, religion, national origin, sex, sexual orientation,gender identity, gender expression, age (40 and over), disability,veteran status, pregnancy, childbirth, or pregnancy-relatedconditions, genetic information, or other bases protected byapplicable federal, state, or local law.