Health Security Dispatcher

University of Utah; Salt Lake City (UT); Vor Ort; USD 17.000 - 30.000; Vollzeit

Zusammenfassung

The University of Utah invites applications for the Health Security Dispatcher role based at University Medical Center, a level 1 trauma center renowned for academic research and patient experience. Dispatch services support multiple university health facilities and log incidents with CAD systems.

Responsibilities include handling emergency and non-emergency calls, operating radios and dispatch software, and coordinating security responses.

Qualifikationen

• Demonstrated communication skills and a commitment to providing excellent customer service.
• Ability to pass a background check.
• Valid driver’s license required at hire; Utah license within 6 months of hire.

Aufgaben

• Answer and triage emergency and non-emergency calls from staff, patients, and visitors
• Operate and maintain proficiency with radio systems, telephones, dispatch software and security technologies
• Maintain knowledge of hospital geography, unit designations, critical care areas and access routes
• Dispatch security personnel and coordinate response based on priority, location, and resources
• Maintain real-time situational awareness of hospital operations, incidents, and officer activity across facilities
• Monitor CCTV, alarms, access control systems, and life safety systems; initiate appropriate response
• Support emergency operations, including hospital codes, lockdowns, and critical incidents
• Serve as central communication hub between security, clinical staff, leadership, and external services
• Document incidents and dispatch activity accurately in CAD/dispatch systems
• Provide clear radio and phone communication, managing emergency radio traffic
• Follow protocols for escalation, notifications, and system downtime
• Maintain professionalism and confidentiality per HIPAA and policies
• Participate in required training and certifications (IAHSS Basic Certification)

Kenntnisse

Communication

Customer service

Ausbildung

High school diploma/GED

Jobbeschreibung

Health Security Dispatcher

This position is based at the University Medical Center, a level 1trauma center environment which is nationally ranked and recognizedfor academic research, quality standards and overall patientexperience. Security Dispatchers are responsible for providingdispatch services for multiple University of Utah Healthfacilities.

The incumbent uses multi-line telephone and computer systems toreceive and relay information to the appropriate units and SecurityTeams, then creates and logs incident details using electronicdispatch systems.

Responsibilities

• Job Responsibilities:
  • Answer and triage emergency and non-emergency calls from staff,patients, and visitors
  • Operate and maintain proficiency with radio systems, telephonesystems, dispatch software and security technologies
  • Maintain working knowledge of hospital and clinic geography,unit designations, critical care areas and access routes
  • Dispatch security personnel and coordinate response based onpriority, location, and available resources
  • Maintain real-time situational awareness of hospitaloperations, incidents, and officer activity across multiplefacilities
  • Monitor CCTV, alarms, access control systems, and life safetysystems; initiate appropriate response
  • Support emergency operations, including hospital codes,lockdowns, and critical incidents.
  • Serve as the central communication hub between security,clinical staff, leadership, and external emergency services
  • Document incidents, dispatch activity, and communicationsaccurately in CAD/dispatch systems
  • Provide clear, concise radio and phone communication, includingmanagement of emergency radio traffic
  • Follow established protocols for incident escalation, emergencynotifications, and system downtime procedures
  • Maintain professionalism, composure, and strong customerservice in high-stress situations.
  • Ensure confidentiality and compliance with HIPAA andorganizational policies
  • Participate in required training, drills, and certificationprograms (including IAHSS Basic Certification)

Minimum Qualifications

• High school diploma, GED, or equivalency (one year of educationcan be substituted for two years of related work experience).
• Ability to successfully pass a background check
• Demonstrated communication skills and a commitment to providingexcellent customer service
• A valid driver's license is required at the time of hire, witha valid Utah's driver's license required within 6 months ofhire.

Preferences

• Excellent customer service and communication skills requiredwith a speaking voice that is clear and easily understood.
• The ability to think quickly and clearly under stressfulsituations, establishing priorities and passing on information asneeded.
• Critical thinking skills and good judgement under pressure.Must be capable of reacting logically to unusual situations.
• The ability to work at a fast pace and make swift decisions tofacilitate effective and efficient communication during stressfuland emergency events.
• Ability to multi-task and work with frequent interruption.
• Detailed information gathering and writing skills. Excellentspelling and grammar.
• Ability to work shift work includes weekends, holidays, andextended shifts. Shifts are subject to change with or withoutnotice.

Requisition Number: PRN46526B

Full Time or Part Time? Full Time

Work Schedule Summary: Day, Swings, or Grave

Department: 02119 - Public Safety-Hospital Security

Location: Campus

Pay Rate Range: 12.02 to 21.63

Close Date: 01/19/2027

Open Until Filled:

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