Police Dispatcher I — Full-Time, Shift Work, Training

IMDiversity; Austin (TX); On-site; USD 36,120 - 40,914; Full time

Job summary

Austin Police Department seeks a Police Dispatcher I for the CTCEC in Austin. The full-time role involves handling 911-referred information, coordinating with field units, and operating the CAD/MDT and Emergency Radio System to ensure timely, accurate communications.

Minimum qualifications include a high school diploma, eligibility for TCOLE Telecommunicator licensure within a year, and the ability to pass required background checks and tests. Training lasts 15–17 weeks with shift work.

Qualifications

• Graduation from an accredited high school or equivalent.
• Must be able to obtain TCOLE Telecommunicator Certification within 1 year of employment and TCIC/NCIC within 6 months.
• Must be able to pass the State mandated exam to obtain Telecommunicator License within 1 year.

Responsibilities

• Receive coded information from 911 for police investigation and relay to field units.
• Operate the Police Emergency Radio System per FCC rules.
• Maintain awareness of mobile unit statuses and update as needed.
• Transmit messages via radio/telephone using CAD/MDT.
• Ensure documentation is accurate and concise.

Skills

Knowledge of Police EmergencyCommunic

Oral and written communication

Multitask and prioritize

Proficiency with computers

Headset use in close quarters

Telephone interviewing techniques

Medical emergency pre-arrival (EMD)

Dealing with the public and City staff

Education

High school diploma or equivalent

Tools

CAD/MDT systems

Job description

Austin Police Department seeks a Police Dispatcher I for the CTCEC in Austin. The full-time role involves handling 911-referred information, coordinating with field units, and operating the CAD/MDT and Emergency Radio System to ensure timely, accurate communications.

Minimum qualifications include a high school diploma, eligibility for TCOLE Telecommunicator licensure within a year, and the ability to pass required background checks and tests. Training lasts 15–17 weeks with shift work.