Police Dispatcher

City of Takoma Park; Takoma Park (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a reliable Police Dispatcher to join their dedicated team. This role involves prompt and accurate dispatching of police units, handling emergency and non-emergency calls, and maintaining essential records. The ideal candidate will thrive in a dynamic environment, ensuring officer safety and efficient communication. With a commitment to diversity and community service, this position offers a unique opportunity to make a meaningful impact while enjoying a comprehensive benefits package, including paid medical and retirement options. Join a workforce that champions quality and efficiency!

Benefits

100% paid medical, dental, and vision premiums

80% paid premiums for dependents

Maryland State Retirement program

Optional 457(b) plan enrollment

Tuition reimbursement

Qualifications

• Completion of specialized training in the field of work.
• Ability to obtain Maryland Criminal Justice Dashboard/NCIC certification.

Responsibilities

• Answer emergency and non-emergency calls and determine action required.
• Dispatch appropriate equipment and personnel to the scene.
• Maintain records in the computer system and monitor equipment performance.

Skills

Emergency Call Handling

Communication Skills

Record Keeping

Dispatching

Education

High School Diploma

Specialized Training

Tools

Computer Systems

Job description

The City of Takoma Park is a great place to work. TheCity offers an excellent benefitspackage.We are proud to be a workforce of almost 200full-time and part-time employees thatare as diverse as the community we serve.We strivetomaintain excellent customer service and responsiveness to our residents and everyone we work with. It is with this in mind that we seek to improve by championing quality and efficiency through a dedicated workforce and cooperative spirit.

The City of Takoma Park is looking for a reliable Police Dispatcher forthe Police Department's Administrative Services Division. The Police Department is full-service and committed to providing the highest quality of police services by promoting a diverse and respectful environment.Under general supervision, the incumbent will provideprompt and accurate dispatching of police units; receiveand disseminateemergency and non-emergency calls for service from citizens on the telephone; and enterand maintainrecords in computer system. This position may be scheduled to work a full-time, flexible, alternating schedule with shifts of10 - 12 hours. Applicants are required to successfully pass a written examand thorough background investigation.

Typical duties include but are not limited to:

• Answeringemergency and non-emergency calls from the public; determines the nature of the call; determines action required to handle call appropriately;


• Dispatching the appropriate equipment and personnel to the scene;


• Maintainingawareness of officer's location in order to dispatch calls appropriately, efficiently, and provide for officer safety;


• Enteringand maintainingrecords into computer system;


• Monitoringequipment for functional performance;


• Checkingfor wants and warrants on suspects, runaways, and stolen vehicles utilizing the computer systems;


• Servingas receptionist and assists callers with non-emergency situations, such as giving office hours and directions to various agencies;


• Performingall other related duties as assigned.

Minimum Qualifications:

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education; or,


• Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job;


• Possession of or ability to readily obtain Maryland Criminal Justice Dashboard/NCIC certification;


• Successful passing of written exam and thorough background investigation.

Study Materials:

• Study materials are recommended, but not required in order to take the written exam.


• Visit Criticall911.com for test preparation materials and practice tests.

The entry level starting hourly rate for Dispatcher 1, with no previous experience,is $28.80 to $33.92 per hour. The starting hourly rate for Dispatcher 2 candidates (two or more years of experience) is $30.24 to $35.62 per hour.Pay will be offered at a level consistent with the knowledge, skills, and abilities of the candidate.

The City offers an excellent benefits package, including: 100% paid medical, dental and vision premiums for employee only coverage and 80% paid premiums for dependents. We offerparticipation in the Maryland State Retirement program,optional 457(b) plan enrollment,tuition reimbursement, and much more!

This position is subject to membership within the AFSCME Collective Bargaining Unit.

The City of Takoma Park is a small jurisdiction inMontgomery County,Maryland bordering the District of Columbia and Prince George's County. Inhabited by a diverse and politically active population of 17,000 residents, Takoma Park is known for its progressive policies, historic tree-lined neighborhoods, and independentbusinesses. We areproud to be a workforce of almost 200full-time and part-time employees thatare as diverse as the community we serve.We strivetomaintain excellent customer service and responsiveness to our residents and everyone we work with. It is with this in mind that we seek to improve by championing quality and efficiency through a dedicated workforce and cooperative spirit.

The City of Takoma Park is proud to be an equal opportunity employer. We strive to be a diverse workforce that is representative of the residents we serve and the area in which we live. We are dedicated to creating an inclusive environment where employees of diverse backgrounds can thrive and make a positive impact in the services we provide.