911 Dispatcher (Police Communications Operator II)

Anne Arundel County; Annapolis (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dedicated team as a Police Communications Operator II in a vital role within the Communications Center. This full-time position involves receiving and dispatching emergency calls, utilizing advanced communication equipment, and supporting police operations. Ideal candidates will thrive in a fast-paced environment, showcasing exceptional communication skills and the ability to work under pressure. With opportunities for bonuses and career advancement, this role offers a chance to make a significant impact in public safety. If you are ready to contribute to your community and take on a rewarding challenge, this position is perfect for you.

Benefits

Hiring Bonus of $5,000

Overtime Pay

Longevity Pay

Comprehensive Background Investigation

Shift Differential Pay

Qualifications

• Graduation from high school or GED; 2+ years of experience with multi-faceted responsibilities.
• Ability to quickly learn operation of teletype, radio, and other communications equipment.

Responsibilities

• Receive and dispatch messages in the Police Communications Center during assigned shifts.
• Operate communications equipment and maintain accurate records of police activities.

Skills

Communication Skills

Data Entry Skills

Knowledge of Geography

Ability to Work Under Stress

Education

High School Diploma or GED

Two or More Years of College Education

Tools

Two-way Radio

Teletype Machines

Computer Terminal

Job description

Anne Arundel County is excited to announce the opportunity for Police Communications Operator II. The Police Communications Operator II is a full-time, permanent, safety-sensitive position located in the Communications Center of the Anne Arundel County Police Department. This is specialized work in receiving and dispatching messages in the Police Communications Center during an assigned shift.

Anne Arundel County Police Department is offering a $5,000 hiring bonus for NEW Anne Arundel County Police Communications Operators. NOTE: $2,500 will be paid upon successful hire and classroom training, and $2,500 will be paid upon successful completion of one (1) year of employment. In addition to the $5,000 hiring bonus for NEW Anne Arundel County Police Communications Operators, applicants with prior experience within the past two (2) years as a 9-1-1 Specialist as determined in the Annotated Code of Maryland Public Safety Article Title 1-301(n); and who has successfully completed a Basic Telecommunicator Course are eligible for an additional $2,500 bonus upon successful completion of one (1) year of employment. Documentation for the successful completion of the course is required prior to hire.

COME JOIN US AT THE OPEN HOUSE!

Candidates who are interested in applying, or have applied, are highly encouraged to attend the 911 Communications Recruitment VIRTUAL OPEN HOUSE. The Virtual Open House will be held hourly on the following dates/times:

1. Wednesday, April 16, 2025
2. Thursday, May 1, 2025
3. Thursday, May 15, 2025
4. Thursday, May 29, 2025

All weekday times are :

1. Session #1 : 1600 - 1645 hours (4:00p - 4:45p)
2. Session #2 : 1700 - 1745 hours (5:00p - 5:45p)
3. Session #3 : 1800 - 1845 hours (6:00p - 6:45p)

You MUST register for a Virtual Open House session in advance.

NATURE AND VARIETY OF WORK

Work involves serving as non-sworn first responders to include responsibility for operating telephone, teletype, two-way radio, and related communications equipment and for performing related clerical tasks. These positions require fast, efficient, and accurate receiving, dispatching, and processing of calls and messages from and to police vehicles and personnel. Work is performed independently within departmental and Federal Communications Commission rules and regulations, and is reviewed by superiors through observation, conferences, and reports.

Dispatches police patrol cars and officers; maintains accurate accounts of the location of patrol cars; assists police officers in locating streets and addresses; maintains radio dispatch records; and answers incoming radio calls from police units.

Receives and relays police information requested to the FBI, State Police, local and out-of-state police departments, and various other law enforcement agencies;

Obtains by computer information requested by patrol officers such as license plate checks for stolen cars and checks for wanted persons by name and date of birth.

Notifies ambulances, towing services, road maintenance crews, signal lights crews, and the Fire Department when necessary.

Operates two-way radios, teletype machines, MILES communications terminal, teleprinter, and related communications equipment.

Makes entries into, and deletions from, automated files utilizing proper NCIC and MILES procedures.

Prepares and maintains necessary records and reports.

Serves as a non-sworn first responder.

Using headset and telephone, listens to information and requests for police assistance made via 911 emergency lines; talks with citizens on 911 telephone lines to obtain information about an emergency situation.

Uses a computer terminal to enter detailed information about calls for services.

Work requires shift work and overtime.

Performs related duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of the geography of the County and the location of streets and main highways.

Basic knowledge of police functions and operations, relevant laws, and statutes related to communications.

Ability to quickly learn the operation of teletype, radio, and other communications equipment in the communications center.

Ability to speak clearly and concisely with a well-modulated voice so as to provide understandable information to police officers, citizens, and other involved agencies.

Ability to maintain records and perform routine clerical work.

Ability to establish and maintain effective working relationships with other employees.

Ability to operate a computer terminal to enter and retrieve information.

Ability to understand information received via telephone from citizens in extremely stressful situations.

Graduation from high school or a GED; two (2) or more years of experience with multi-faceted responsibilities; and skill in data entry keyboard functions.

Note: The two (2) or more years of work experience with multi-faceted responsibilities may be substituted with two (2) or more years of college or university education, equal to sixty (60) or more college credit hours.

Note: Skill in data entry keyboard functions is defined as any electronic input, including but not limited to Computer Entry, Phone Entry, Tablet Entry, and other related electronic keyboarding input.

Glen Burnie High School Students Only: The required experience may be substituted with the successful completion of the County approved Police Communications Call Taker Training course offered by Anne Arundel County Public Schools (Glen Burnie High School). This class is specifically for Glen Burnie High School students and is not open to the public.

SELECTION PROCEDURES: Applicants will need to follow any or all of the following the procedures listed below:

1. Applicants will complete the online application.
2. Once the announcement closes, those applicants who meet the minimum qualifications will be required to take an aptitude (CritiCall) test that measures audio interpretation, multitasking, keyboarding, and data entry accuracy skills. An email will be sent with instructions to take the aptitude (CritiCall) test.
3. Applicants who are successful with the aptitude (CritiCall) test will be invited to begin the initial background check and oral interview.
4. Applicants who are successful with the oral interview are highly encouraged to attend a 2-hour call taking observation period and/or a 2-hour dispatch observation period at the 911 Communications Center.
5. Applicants who are successful with the initial background check and oral interview will undergo a comprehensive background investigation.
6. Applicants who successfully pass the comprehensive background investigation may receive a conditional offer of employment with Anne Arundel County Communications Section.

An observation at the 911 Communications Center is HIGHLY ENCOURAGED of candidates who successfully complete the interview process; this will consist of a 2-hour call taking observation period and/or a 2-hour dispatch observation period.

Candidates must be able to work rotating shifts, weekends, overtime, holidays, and call back. This is a continuous 24 hour/365 day operation. This position is safety sensitive and employees in these positions are subject to Controlled Dangerous Substance (CDS) and Alcohol testing. The selection process includes a comprehensive background investigation.

UPON SUCCESSFUL COMPLETION OF TWELVE (12) MONTHS, EMPLOYEES HIRED AT THE MINIMUM RATE OF PAY FOR THE GRADE RECEIVE A 9% INCREASE FOR SATISFACTORY PERFORMANCE. Employees in this classification are also eligible to receive longevity pay.

An employee who completes continuous service with the County in the Police Communications Operator II classification will receive the following:

• 7 years of continuous service with the County - 5% increase of the current rate of pay
• 11 years of continuous service with the County - 10% increase of the current rate of pay
• 16 years of continuous service with the County - 15% increase of the current rate of pay
• 25 years of continuous service with the County - 18% increase of the current rate of pay

TESTING

CritiCall testing dates are tentatively scheduled for June 12, 2025, through June 24, 2025.

The CritiCall test is available online (remotely). You can access/complete the test from any computer that is fully compatible with the latest version of Chrome, Edge, and Firefox. If you cannot complete the test remotely, please email Eric Stewart-Craig at [e-mail] or call at [phone] to make arrangements to take the CritiCall test onsite (in-person) at Anne Arundel County Government's Office of Personnel located at 2660 Riva Road, Annapolis, MD 21401. You must present a valid photo identification, preferably a driver's license, at check-in. Applicants without valid identification, regardless of reason, will not be permitted.

Click here to access the CritiCall Candidate Test Preparation Guide.

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