Police Dispatcher

Town of Gilbert; Gilbert (AZ); On-site; USD 34,000 - 48,000; Full time

Job summary

Town of Gilbert's Police Dispatch Team seeks highly motivated candidates to receive, dispatch and monitor 911 and non-emergency calls in a 24/7 communications center supporting police, fire, and Town staff.

Ideal candidates hold a high school diploma or GED, have 1 year of customer service experience, can type 54 keystrokes per minute, and will obtain a Level A TOC certification within 6 months. The role is at-will and non-exempt with potential overtime.

Qualifications

• High school diploma or GED required.
• 1 year of experience in a customer service environment.
• TOC certification must be obtained within 6 months of hire.
• Ability to type 54 keystrokes per minute (KPM).

Responsibilities

• Receives and routes incoming emergency 911 and non-emergency calls from the public and other agencies.
• Maintains proper radio communications in accordance with regulations.
• Operates a multi-screen dispatch console and telephone system.
• Researches information from databases including CJIS and criminal history data.
• Monitors and conducts queries in CJIS; updates hot files as needed.
• View the job description.

Skills

Typing 54 KPM

Customer service experience

Shift work (nights weekends holidays)

Education

High school diploma or GED

Level A TOC Certification

Tools

CJIS access

Job description

Team Gilbert is seeking highly motivated candidates to join our Police Dispatch Team to receive, dispatch and monitor incoming public emergency and non-emergency calls and messages to and from police officers and other Town staff members in a 24/7 communications center.

Essential duties and responsibilities include but are not limited to:

• Receives and routes incoming emergency 911 and non-emergency calls from the public and other police/fire/governmental agencies.
• Remembers details and procedures and can apply the same procedures in an emergency situation.
• Solicits information to determine the nature of requests, the severity and location of incidents, including crimes, potential threats, risks, or hazards that responding police units may encounter and to determine the best way to provide services.
• Maintains proper radio communications in accordance with local, state and federal regulations.
• Operates a multi-screen police dispatch console and multi-line telephone equipment to process calls.
• Researches information from several databases regarding criminal history, stolen property, vehicle registration and other information.
• Monitors, replies, and conducts queries into the Criminal Justice Information System (CJIS), as well as entering, clearing and confirming on hot files in CJIS.
• View the job description.

You are someone who...

• Effectively exceeds customer needs by building productive relationships and taking responsibility for customer satisfaction and loyalty.
• Actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes.
• Committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

Ideal candidates will possess the unique ability to deal with critical situations, under pressure, quickly and effectively. They will exercise good judgment under pressure. They will be adept at processing information from multiple sources simultaneously, and determining the most appropriate course of action. They will extend the same level of courtesy and professionalism to each call for service.

Minimum Requirements for this role include:

• High school diploma or GED.
• 1 year of experience in a customer service environment.
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
• Requires ability to accurately type 54 keystrokes per minute (KPM).
• Possess and maintain a Level A Terminal Operator's Certification (TOC) within 6 months of hire date.
• Dispatcher positions work rotating shifts that include nights, weekends, holidays and overtime, as needed

This position starts at $29.83 per hour. Wage for Lateral Dispatch candidates will be dependent on years of comparable experience.

Special Requirement: Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass a psychological evaluation and medical evaluation.

*IMPORTANT*

Taking and passing of the CritiCall test is a requirement for this position. Here are some tools that you can use to start preparing for the CritiCall test:

https://criticall911.com/documents/CritiCall_Candidate_Test_Preparation_Guide.pdf

https://criticall911.com/dispatcher-testing/applicants/

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation.

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.