Police Dispatcher

Town-of-Gilbert; Gilbert (AZ); On-site; USD 34,000 - 48,000; Full time

Job summary

Town of Gilbert is seeking a Police Dispatch Team member to receive, dispatch and monitor emergency and non-emergency calls in a 24/7 communications center in Gilbert, AZ. The role requires fast, accurate information processing and teamwork.

Ideal candidates will have a High School diploma or GED, 1 year of customer service experience, the ability to type 54 WPM, and must obtain a Level A TOC within 6 months. Overtime and rotating shifts are part of the job.

Qualifications

• High school diploma or GED required.
• 1 year of experience in a customer service environment.
• Must type 54 keystrokes per minute.
• Must obtain Level A TOC within 6 months of hire.
• Must be able to work rotating shifts including nights and weekends.

Responsibilities

• Receive and route 911 and non-emergency calls.
• Recall procedures accurately during emergencies.
• Gather details to determine incident type and location.
• Maintain radio communications per regs.
• Operate dispatch console and telephone equipment.
• Research criminal history and vehicle records.
• Monitor CJIS and manage hot file entries.

Skills

Customer service

Typing 54 wpm

Multitasking under pressure

Education

High school diploma or GED

Tools

CJIS

TOC certification

Job description

Team Gilbert is seeking highly motivated candidates to join our Police Dispatch Team to receive, dispatch and monitor incoming public emergency and non-emergency calls and messages to and from police officers and other Town staff members in a 24/7 communications center.

Essential Duties and Responsibilities

• Receives and routes incoming emergency 911 and non-emergency calls from the public and other police/fire/governmental agencies.
• Remembers details and procedures and can apply the same procedures in an emergency situation.
• Solicits information to determine the nature of requests, the severity and location of incidents, including crimes, potential threats, risks, or hazards that responding police units may encounter and to determine the best way to provide services.
• Maintains proper radio communications in accordance with local, state and federal regulations.
• Operates a multi-screen police dispatch console and multi-line telephone equipment to process calls.
• Researches information from several databases regarding criminal history, stolen property, vehicle registration and other information.
• Monitors, replies, and conducts queries into the Criminal Justice Information System (CJIS), as well as entering, clearing and confirming on hot files in CJIS.

Key Attributes

• Effectively exceeds customer needs by building productive relationships and taking responsibility for customer satisfaction and loyalty.
• Actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes.
• Committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

Ideal candidates will possess the unique ability to deal with critical situations, under pressure, quickly and effectively. They will exercise good judgment under pressure. They will be adept at processing information from multiple sources simultaneously, and determining the most appropriate course of action. They will extend the same level of courtesy and professionalism to each call for service.

Minimum Requirements for this role include:

• High school diploma or GED.
• 1 year of experience in a customer service environment.
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
• Requires ability to accurately type 54 keystrokes per minute (KPM).
• Possess and maintain a Level A Terminal Operator's Certification (TOC) within 6 months of hire date.
• Dispatcher positions work rotating shifts that include nights, weekends, holidays and overtime, as needed.

This position starts at $29.83 per hour. Wage for Lateral Dispatch candidates will be dependent on years of comparable experience.

Special Requirement: Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass a psychological evaluation and medical evaluation.

IMPORTANT: Taking and passing of the CritiCall test is a requirement for this position. Here are some tools that you can use to start preparing for the CritiCall test:

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation.

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.