Police Communications Operator

Commonwealth of Pennsylvania; Lemont Furnace (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Police Communications Operator to support the Pennsylvania State Police by handling urgent and routine calls for help, recording incidents, and coordinating with Troopers and agencies.

You will work in a full-time position with rotating shifts, including weekends and holidays, and you will not telework. The role emphasizes clear communication, accurate record keeping, and teamwork within a critical public safety environment.

Qualifications

• Clear, firm voice with no major speech or hearing impairments.
• Two years of experience with two-way radio, multiline telephones, or CAD systems.

Responsibilities

• Handle emergency and non-emergency calls, gather details, and determine response needs.
• Dispatch information to troopers, contact other agencies, and monitor active situations.
• Record and update information in electronic systems using CLEAN, JNET, and other tools.
• Assist the public with administrative questions and visitor support at the station.
• Participate in training and assist in teaching new operators.

Skills

Clear speaking voice

Communication skills

Calm under pressure

Two-way radio experience

Dispatcher knowledge

Education

Two years of college credits

60 college credits

Equivalent experience and training

Tools

CLEAN

JNET

Job description

Do you want to play an important role in public safety by handling urgent and routine calls for help? As a Police Communications Operator with the Pennsylvania State Police, you will support troopers by managing vital information. You will speak with callers, document incidents, and help coordinate the right response. This job is a strong fit for someone who communicates clearly and likes meaningful work.

This position manages incoming calls, dispatches information, and supports public safety operations for the Pennsylvania State Police. It involves speaking with callers, recording details, and coordinating with Troopers and other agencies. As a Police Communications Operator, you will perform the following duties:

• Call Handling: Receive emergency and non-emergency calls, gather details, and determine response needs
• Incident Dispatch: Relay information to troopers, contact other agencies, and monitor active situations
• Record Management: Access and update information in electronic systems using Commonwealth Law Enforcement Assistance Network (CLEAN), the Pennsylvania Justice Network (JNET), and other tools
• Public Assistance: Respond to administrative questions from the public and help visitors at the station
• Training Support: Participate in communication training and assist in teaching new operators

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment,40-hour work week
• Work hours involve rotating shifts, which include weekends and holidays.
• Telework:You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirement:

• You must be able to perform essential job functions.

Legal Requirements:

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.