Police Communications Operator

Commonwealth of Pennsylvania; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a Police Communications Operator to support statewide public safety by receiving calls, coordinating information with troopers, and maintaining electronic records in systems like CLEAN and JNET. You will work in a team that values clear communication and reliability.

The role involves rotating shifts, no telework, and duties that include call intake, incident dispatch, record management, and training support. A background and CJIS compliance are required.

Qualifications

• Two years of experience with radio, telephone, or CAD systems.
• Two years of experience entering/updating information in computer systems.
• Equivalent combination of experience and training accepted.

Responsibilities

• Call intake: receive emergency and non-emergency calls and gather details.
• Incident dispatch: relay information, set priorities, request assistance.
• Record management: access and maintain electronic records in CLEAN/JNET.
• Public assistance: respond to inquiries and assist visitors.
• Training support: participate in training and help instruct new operators.
• General duties: perform additional tasks during emergencies.

Skills

Two-way radio

Multi-line telephone

CAD systems

Education

60 college credits

Tools

CLEAN

JNET

Job description

THE POSITION

Are you ready to take on a fast-paced role that helps support public safety as a Police Communications Operator with the Pennsylvania State Police? In this position, you help connect callers with the assistance they need by relaying critical information to troopers. You become part of a dedicated team that values clear communication, teamwork, and reliability. This opportunity allows you to build strong skills while helping communities across the Commonwealth.

DESCRIPTION OF WORK

This position supports statewide public safety by receiving calls, gathering details, and coordinating communication between the public and responding troopers. It ensures that emergency and non-emergency information is relayed quickly and accurately. As a Police Communications Operator, you will perform the following duties:

• Call Intake: Receive emergency and non-emergency calls and gather essential details from callers
• Incident Dispatch: Relay information to troopers, determine priorities, and request assistance from outside agencies
• Record Management: Use Commonwealth Law Enforcement Assistance Network (CLEAN) and the Pennsylvania Justice Network ( JNET) , and other systems to access, research, and maintain electronic records
• Public Assistance: Respond to inquiries from the public and assist visitors at the station
• Training Support: Participate in communications training and help instruct new operators on procedures
• General Duties: Perform additional responsibilities, including assigned tasks during emergency activations

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment, 40-hour work week
• Work hours involve rotating shifts, which include weekends and holidays.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirement:

• You must be able to perform essential job functions.

Legal Requirements:

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans:

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.