Police Communications Operator

Phase2 Technology; Austin (TX); On-site; USD 42,307 - 51,708; Full time

Benefits offered by this job

Health benefits

Holidays & paid time off

Thrift/retirement plan options

Tuition assistance

Employee discounts

Job summary

The University of Texas at Austin seeks a communications operator to monitor alarms, track emergency personnel, and handle 911-originating calls. You will transmit radio messages and information to police personnel and perform related duties as required.

Candidates should have a high school diploma or GED and complete a paid 13-week training program. Prior telecommunication operator experience and bilingual Spanish/English skills are preferred.

Qualifications

• High school graduation or GED.
• Ability to complete and review forms accurately and timely.
• Capability to perform duties after training.

Responsibilities

• Accurately track the status and location of emergency personnel using complex computer software.
• Monitor and acknowledge alarms including security, fire, CCTV, and radio/telephony systems.
• Receive calls for police services including 911-originating calls.
• Obtain information quickly and transmit radio messages and other information to police personnel.
• Perform other related functions as assigned.

Skills

Bilingual (Spanish & English)

Attention to detail

Education

High school diploma or GED

Job description

Responsibilities

• Accurately track the status and location of emergency personnel using complex computer software.
• Monitor and acknowledge various alarms, including security access systems, fire alarm systems, closed circuit televisions, teletype, and TDD systems.
• Receive calls for police services including those originating from emergency telephones and 911 systems.
• Obtain information quickly and accurately and transmit radio messages and other information to police personnel.
• Perform other related functions as assigned.

Required Qualifications

• High school graduation or GED.
• Capability to properly carry out the responsibilities and duties of a communications operator after completion of the paid 13‑week training program.
• Ability to complete and review forms in detail with accuracy and in a timely manner.

Preferred Qualifications

• Previous telecommunication operator experience.
• Bilingual in Spanish and English.

Required Materials

• Resume/CV.
• Three work references with contact information; at least one reference should be from a supervisor.
• Letter of interest.

Salary Range

$47,008.00

Working Conditions

• Uniforms and/or personal protection equipment furnished.
• May work in all weather conditions, extreme temperatures, and standard office conditions.
• May work around electrical and mechanical hazards, use a keyboard, employ manual dexterity, climb stairs, lift and move objects; physical effort required, able to stand or walk for up to 16 hours, lift up to 50lbs.

Work Shift

Able to work extended hours, irregular shifts, weekends, and holidays.

Benefits

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%).
• Voluntary vision, dental, life, and disability insurance options.
• Generous paid vacation, sick time, and holidays.
• Teacher Retirement System of Texas (TRS) with 7.75% employer matching funds.
• Additional voluntary retirement programs: Tax‑Sheltered Annuity 403(b) and Deferred Compensation 457(b).
• Flexible spending account options for medical and childcare expenses.
• Robust free training access through LinkedIn Learning and professional conference opportunities.
• Tuition assistance.
• Expansive employee discount program including athletic tickets.
• Free access to UT Austin’s libraries and museums with a staff ID card.
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card.

Equal Opportunity Employer

The University of Texas at Austin is an equal opportunity/affirmative action employer, complying with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I‑9 form and present acceptable and original documents to prove your identity and authorization to work in the United States no later than the third day of employment. Failure to do so will result in loss of employment.