Police Telecommunicator (Dispatcher)
UT Health San Antonio
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Benefits offered by this job
Job summary
UT Health San Antonio is seeking a Police Telecommunication Operator to support campus safety by operating emergency telephones, radios, CCTV, and security systems, dispatching officers, and coordinating backup services during incidents.
The role emphasizes calm, decisive communication under pressure, data entry, and maintaining logs, with required high school diploma and post-employment Basic Telecommunication Certification.
Qualifications
- Ability to communicate effectively both orally and in writing.
- Ability to react calmly, quickly and decisively in emergency situations to obtain, summarize and relay information.
- Ability to multi-task and prioritize assignments while working under stressful conditions.
- Ability to speak concisely and distinctly.
- Demonstrated human relations skills.
- Ability to operate specialized communications networking equipment and computer terminals to access confidential and restricted law enforcement information (TLETS).
- Proficiency with Microsoft Office.
Responsibilities
- Operates emergency telephones, two-way radios, telecommunications/computer terminal equipment, closed circuit television, remote control cameras, alarm and security systems.
- Activates emergency procedures for fire evacuations or similar emergencies.
- Receives and records information/requests related to police services.
- Dispatches officers and notifies command/supervisors and administrative personnel of incidents.
- Prioritizes and assigns emergency calls for services.
- Obtains, inputs, and receives data related to police activities such as criminal history, warrants and vehicle registration.
- Operates specialized communications networking equipment and computer terminals to access confidential and restricted law enforcement information (TLETS).
- Relays information from field officers requesting back up and support services to include emergency medical services, and rescue and fire equipment.
- Maintains manual/computerized logs and prepares complaint control cards and reports.
- Performs all other duties as assigned.
Skills
Education
Tools
Job description
Under direct supervision, responsible for supporting Officers with the enforcement of institute, state and federal laws and regulations in the protection of life and property in service to the institution's community.
Under direct supervision, responsible for supporting Officers with the enforcement of institute, state and federal laws and regulations in the protection of life and property in service to the institution's community.
- 10 hour shifts with 3 consecutive days off (5am-3:00pm, 6:30am-4:30pm, 1:00pm-11:00pm, 7:00pm-5:00am)
- 8 hour shifts with 2 consecutive days off (5am-1:00pm, 1:00pm-9:00pm, 9:00pm-5:00am)
- Operates emergency telephones, two-way radios, telecommunications/computer terminal equipment, closed circuit television, remote control cameras, alarm and security systems.
- Activates emergency procedures for fire evacuations or similar emergencies.
- Receives and records information/requests related to police services.
- Dispatches officers and notifies command/supervisors and administrative personnel of incidents.
- Prioritizes and assigns emergency calls for services.
- Obtains, inputs, and receives data related to police activities such as criminal history, warrants and vehicle registration.
- Operates specialized communications networking equipment and computer terminals to access confidential and restricted law enforcement information (TLETS).
- Relays information from field officers requesting back up and support services to include emergency medical services, and rescue and fire equipment.
- Maintains manual/computerized logs and prepares complaint control cards and reports.
- Performs all other duties as assigned.
- Ability to communicate effectively both orally and in writing and follow oral and written instructions.
- Ability to react calmly, quickly and decisively in emergency situations to obtain, summarize and relay information.
- Ability to multi-task and prioritize assignments while working under stressful conditions.
- Ability to speak concisely and distinctly.
- Demonstrated human relations skills.
- Ability to operate specialized communications networking equipment and computer terminals to access confidential and restricted law enforcement information (TLETS).
- Proficiency with Microsoft Office.
- High school diploma or GED is required.
- After employment, successful completion of the Basic Telecommunication Certification course and a minimum of 20 hours of training for a Police Telecommunication Operator as mandated by TCOLE is required.
One (1) year related experience is preferred.
The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence - advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America's Best Employers for Company Culture.
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
- Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
- Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
- Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
- Holidays: 12 set paid holidays each year.
Employees enjoy a range of discounts on services, tickets, and gym membership.
UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
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