Police Telecom Operator

Fort Bend ISD; Stafford (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Fort Bend ISD seeks a Police Telecom Operator to perform radio communications work, receiving and dispatching calls for FBISD. Responsibilities include monitoring channels, logging calls, and entering records into the district system while performing various clerical tasks.

The role requires a high school diploma or GED, familiarity with radio operations, and the ability to handle stress during shift work. Prior office experience is preferred; bilingual skills may be a plus where applicable.

Qualifications

• High School diploma or GED required, including typing and office practices.
• Telecommunications Operator Certification preferred.
• Minimum of 1 year office clerical experience, preferably with telephone or radio communication.
• Ability to learn procedures of Police Department and to handle sensitive incident reports.

Responsibilities

• Monitor radio communications on assigned shift and dispatch officers as required.
• Log information and maintain files of calls.
• Enter data into district dispatching system and databases.
• Prepare reports and routine memos from general instructions.
• Provide information via phone, transfer calls or take messages as applicable.

Skills

Typing speed

Data entry

Radio operations

Phone support

Office software

Education

High School diploma or GED

Tools

TELES/NLETS

Job description

Job Overview

The Police Telecom Operator will perform responsible radio communications work receiving and dispatching calls for FBISD. Work involves answering and logging calls, monitoring several radio channels, assisting the public, entering records data into a computer, and performing a variety of departmental‑related clerical tasks.

Essential Duties and Responsibilities

• Monitor radio communications on assigned shift, receiving messages and dispatching officers as required.
• Log information regarding calls and maintain files.
• Operate TELES/NLETS teletype system, receiving, transmitting data as required; ensure security and appropriate utilization of the system.
• Enter information into district dispatching system.
• Input data into hard copy and database files; retrieve data for narrative and statistical reports.
• Prepare reports as requested or assigned.
• Perform general clerical tasks for the department, e.g., processing supplemental payroll, ordering supplies, processing communications.
• Answer phone inquiries, provide information, transfer calls or take messages as applicable; receive and distribute mail; provide information.
• Operate typewriter, computer keyboard, utilizing assigned word‑processing, spreadsheet, and database programs; may use other computer programs. File correspondence, records, documents alphabetically or by other assigned categories.
• Operate a variety of business office equipment as required, e.g., photocopy and fax machines, scanners, calculators.
• Assist and/or serve as back‑up to other clerical/secretarial staff.

Supervisory Responsibilities

• None

Qualification Requirements

To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The required qualifications are as follows. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or GED, including or supplemented by courses in typing and office practices.
• Telecommunications Operator Certification preferred.
• Minimum of 1 year office clerical experience, preferably related to an assignment involving extensive telephone or base radio communication.
• Good knowledge of radio operations and equipment, telecommunications etiquette, and the methods and procedures of modern radio communications.
• Good knowledge of school locations and the geography of the County.
• Good knowledge of business office procedures, practices, and equipment, business English and office terminology.
• Good knowledge of or ability to quickly learn the procedures, policies, and practices of the Police Department.
• Ability to handle sensitive police‑related school incident reports; to deal with parties tactfully, courteously, and authoritatively in person and over the radio and telephone; and to respond to calls appropriately, effectively, efficiently and calmly.
• Ability to analyze situations quickly and objectively and to determine proper courses of action.
• Ability to prioritize and coordinate numerous requests for service.
• Ability to enter/type data into a computer terminal.
• Ability to work unusual hours and flex shift assignments.
• Ability to type/operate keyboard at approved speed, operate personal computers and data terminals, and to complete routine memos and letters from general instructions, utilizing a wide range of application software programs and hardware available at the assigned site.
• Ability to maintain hard copy and database records associated with assignment and prepare reports from such records.
• Ability to organize, categorize and file documents according to standard procedures.
• Ability to understand and follow oral and written instructions; to quickly learn office procedures related to assignment.
• Ability to communicate clearly and concisely, both orally and in writing, including telephone and/or radio‑transmission dispatching communication.
• Ability to establish and maintain successful working relationships with fellow employees, central and school‑based staff, students, parents, colleges, and the public, tactfully and courteously, and to work harmoniously with other employees.
• For some positions, bilingual communications/interpreter skills, both written and oral, are a desirable, preferred or required skill.

Physical Requirements / Working Conditions

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms.

The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress.

Additional Information

• Time sensitive and emergency incidents often involve contact with those under stress, resulting in potential stress to incumbents. Work is subject to frequent interruptions, requiring skillful prioritizing. Work involves exposure to normal, everyday risks involved in police‑related centers. Some activities are subject to completion within strict time lines, and involve the potential stress associated with time‑sensitive completion of tasks.

Location

Primary Location TEXAS-STAFFORD

Work Locations POLICE DEPARTMENT

Job Information

Job Level Staff

Organization DEPARTMENT

Position Calendar 260JUL

School Year 2026-2027

Salary Grade 702