Police Communication Operator

National Police; Northern (KY); Hybrid; USD 38,000 - 59,000; Full time

Job summary

National Police is seeking a Police Communications Operator to handle emergency and non-emergency calls, prioritize dispositions, and relay information across radio, telephone, and computer systems. The role includes entering and updating records, greeting visitors, and supporting public safety operations.

The position may require schedule changes with or without notice and involves coordination with campus and law enforcement services.

Qualifications

• Experience working with the public and responding to customer service requests.
• 3 to 5 years of administrative experience or related experience.
• High School diploma; Associate’s degree preferred

Responsibilities

• Operate and monitor police radio transmissions and relay information to officers.
• Dispatch emergency complaints via 911 system and coordinate with responders.
• Monitor surveillance cameras and building alarms and relay to appropriate personnel.
• Relay safety information from the Police Scanner for campus and city areas.
• Document radio and telephone transmissions and complaints for records.
• Operate CJIS/University information systems and assist hearing impaired users as needed.
• Assist in Emergency Alert operations and perform other duties as assigned.

Skills

Customer service

Administrative experience

Education

High School diploma or equivalent

Associate’s degree preferred

Job description

Position Summary:

The Police Communication Operator communications activities necessary for providing emergency and non-emergency police services. This position receives, prioritizes, and determines the appropriate disposition of incoming calls and relays information over radio, telephone, and computer systems. This position also query, enter, and update information in electronic record management systems, greet and assist visitors. Work schedule may be subject to change with or without advance notice.

Essential Functions:

• Operate and monitor radio transmissions via a two-way police radio. Receive and transmit messages to and from TU law enforcement and security officers on complaints, crimes in progress and general police communications. Operate the ACIC/NCIC criminal computer according to rules and regulations established by the State of Alabama and follow all rules and regulations as stated in the communications standard operating procedures (SOP) manual. (35%)
• Dispatch emergency complaints to the officers as they are received through the 911-system for requests of an emergency nature. Operate all equipment associated with the enhanced NCIC SOP. (20%)
• Monitor surveillance cameras and building alarms in regards to fires and illegal entry and dispatches the same to appropriate personnel. (10%)
• Monitor the Police Scanner for emergency situations occurring in and around the general campus area as well as the inner city. Relay messages regarding the safety and conditions of police officers performing hazardous duties. (10%)
• Make written records of all radio and telephone transmissions, messages, and complaints to and from officers and the general public as required by the F.C.C. and the TU Police Department. (10%)
• Operate a personal computer system that provides information from criminal justice information system (CJIS) and the University, for student records and employee addresses, housing information and auto registration. Operate the T.D.D. machine for the hearing impaired as needed. (10%)
• Assist in the operation and the transmission of the Emergency Alert and perform other duties as assigned (5%)

Requirements:

• High School diploma. Associate’s degree preferred
• 3 to 5 years of administrative experience or related experience
• Experience working with the public and responding to customer service requests