Police Communications Operator

Towson University; Baltimore (MD); On-site; USD 48,000 - 60,000; Full time

Job summary

Towson University seeks a Dispatcher for the University Police Communications Center. The role handles emergency and non-emergency calls, radio communications for campus officers, and coordination with allied agencies to initiate and relay information.

The position operates multiple lines and computer terminals essential to campus safety. The dispatcher records incidents, monitors lines, and maintains radio links with campus departments, ensuring timely responses and safety of university

Qualifications

• High School diploma or equivalent and two years clerical or related experience.
• Candidate must possess basic computer skills and experience with Windows-based communications systems and alarm systems.
• 30 college credits equate to one year of experience (year-for-year substitution).

Responsibilities

• Answers emergency and non-emergency telephones and police radios.
• Provides radio communications for University Police officers on campus.
• Initiates and receives information and requests for services from allied law enforcement agencies.
• Monitors thirty additional telephone lines connected to the campus emergency telephone system.
• Receives and records information and requests for police services in-person and via telephone.
• Initiates telephonic communications with local police departments and emergency centers.
• Monitors and maintains radio communications with campus departments for mutual support and protection of property.
• Operates various computer terminals/equipment used by the department.
• This position is ESSENTIAL and may require weekends and holidays.

Skills

Basic computer skills

Windows-based communications systems

Alarm systems

Education

High School diploma or equivalent

Job description

Responsibilities and Duties

• Answers emergency and non-emergency telephones and police radios.
• Provides radio communications for University Police officers and Public Safety Officers on campus.
• Initiates and receives information and request for services from allied law enforcement agencies.
• Monitors/reacts to thirty additional telephone lines connected to the campus emergency telephone system.
• Receives and records information and request for police services in-person and via telephone reporting of criminal offenses and accidents.
• Initiates and receives telephonic communications with local police departments and emergency centers via dedicated cable for relaying referral police, medical and other emergency information.
• Monitors and maintains radio communications with campus departments which work in cooperation with University Police to ensure mutual support is provided and to maintain public safety and protection of University property.
• Operates various computer terminal/equipment internal to the operations of the department and equipment leased from external agencies.
• This position is classified as ESSENTIAL personnel and candidates will be required to work various shifts including weekends and holidays

Qualifications and Skills

• High School diploma or equivalent and two years clerical or other related experience.
• Candidate must possess basic computer skills and experience working with windows-based communications systems and alarm systems.
• Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Organization: Operations

Primary Location: Main Campus

Job Posting: Sep 11, 2026