Part-Time Police Communication Operator

Tuskegee University; Tuskegee (AL); On-site; USD 25,000 - 35,000; Part time

Job summary

Tuskegee University is hiring a Part-Time Police Communication Operator in Tuskegee, Alabama. The successful candidate will manage emergency and non-emergency police communications, including dispatching officers, monitoring surveillance, and keeping thorough communication records.

Applicants should possess at least 3 to 5 years of administrative experience, excellent customer service skills, and be proficient in MS Office. Expect to work nights and weekends as needed.

Qualifications

• 3 to 5 years of administrative experience or related experience.
• Experience working with the public and responding to customer service requests.

Responsibilities

• Operate and monitor radio transmissions via a two-way police radio.
• Dispatch emergency complaints to the officers.
• Monitor surveillance cameras for fires and illegal entry.
• Relay messages regarding police officers' safety.
• Make written records of all radio and telephone transmissions.
• Operate a personal computer system for criminal justice information.
• Assist in the operation and transmission of the Emergency Alert.

Skills

Excellent customer service and organization skills

Excellent written and verbal communication skills

Knowledge of MS Office

Principles and practices for effective customer service

Education

3 to 5 years of administrative or related experience

Job description

Please see Special Instructions for more details.

• Tuskegee University employment application
• Resume/CV
• Copies of unofficial transcripts.
• Please note that official transcripts(s) will be required upon hire

Position Information

Position Title

Part‑Time Police Communication Operator

Status

Part Time

Job Summary

This is a CONTINUOUS OPEN ANNOUNCEMENT. The Police Communication Operator communications activities necessary for providing emergency and non‑emergency police services. This position receives, prioritizes, and determines the appropriate disposition of incoming calls and relays information over radio, telephone, and computer systems. This position also queries, enters, and updates information in electronic record management systems, greet and assist visitors. Work schedule may be subject to change with or without advance notice.

Responsibilities

• Operate and monitor radio transmissions via a two‑way police radio. Receive and transmit messages to and from TU law enforcement and security officers on complaints, crimes in progress and general police communications. Operate the ACIC / NCIC criminal computer according to rules and regulations established by the State of Alabama and follow all rules and regulations as stated in the communications standard operating procedures (SOP) manual. (35%)
• Dispatch emergency complaints to the officers as they are received through the 911‑system for requests of an emergency nature. Operate all equipment associated with the enhanced NCIC SOP. (20%)
• Monitor surveillance cameras and building alarms in regards to fires and illegal entry and dispatch the same to appropriate personnel. (10%)
• Monitor the Police Scanner for emergency situations occurring in and around the general campus area as well as the inner city. Relay messages regarding the safety and conditions of police officers performing hazardous duties. (10%)
• Make written records of all radio and telephone transmissions, messages, and complaints to and from officers and the general public as required by the FCC and the TU Police Department. (10%)
• Operate a personal computer system that provides information from criminal justice information system (CJIS) and the University, for student records and employee addresses, housing information and auto registration. Operate the T.D.D. machine for the hearing impaired as needed. (10%)
• Assist in the operation and the transmission of the Emergency Alert and perform other duties as assigned (5%)

Qualifications (Education, Experience and Specialized Training)

• 3 to 5 years of administrative experience or related experience.
• Experience working with the public and responding to customer service requests.

Physical Demands

This position is frequently required to sit, communicate, or hear; occasionally required to walk, must be able to handle, or feel objects, tools, or controls; and reach with hands and arms. Occasionally lift and/or move objects weighing up to 10 pounds. Vision and hearing at or correctable to normal ranges. This position requires the ability to operate a keyboard and calculator at efficient speed.

Skills and Attributes

Knowledge of:

• MS Office
• Principles and practices for effective customer service

Skills:

• Excellent customer service and organization skills
• Excellent written and verbal communication skills

Ability to:

• Plan, organize and collaborate with others
• Establish and maintain effective working relationships
• Recognize priorities and work cooperatively
• Prioritize multiple tasks and deal effectively with interruptions, often under considerable time pressure
• Operate a computer and proficient in the use of MS Office applications and database applications

Additional Job Information

Posting Number: S715

Travel required: No

Night, weekend, and after hour work: Yes

Position sponsored by grants or contract: No

Number of Vacancies: Desired Start Date: Position End Date (if temporary): Open Date: 09/08/2024

Documents Needed to Apply

Required Documents

• Resume

Optional Documents

• Cover Letter
• Transcript 1
• Letter of Recommendation 1
• Curriculum Vitae
• Other
• Letter of Recommendation 2
• Letter of Recommendation 3
• Transcript 2
• Transcript 3