Pole Attachment Rep I

Entergy; New Orleans (LA); On-site; USD 70,000 - 95,000; Full time

Job summary

Entergy in New Orleans seeks an experienced professional to manage pole attachment processes for its distribution facilities. You will act as the main liaison between Entergy and attaching companies, handling billing, inspections, and contractual administration.

Ideal candidates have 5+ years in pole attachments or utility coordination, with strong communication, organizational, and negotiation skills to support multiple projects and regulatory compliance.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 5+ years' experience in pole attachments, utility coordination, or related field.
• Strong knowledge of safety policies and pole attachment regulation.
• Excellent written and verbal communication; negotiate with internal and external customers.
• Excellent organizational and multi-project management skills.

Responsibilities

• Manage processes for pole attachments to Entergy distribution facilities.
• Serve as primary liaison between Entergy and attachment owners.
• Handle billing, auditing, and collections for attaching entities.
• Oversee field/engineering inspections and ensure NESC compliance.
• Provide storm support for designated roles.
• Administer pole attachment agreements with communication companies.
• Monitor and report on invoice collections and AR activities.
• Coordinate NJUNS system training and usage across teams.
• Maintain Attachment Database System (ADS) for poles in service area.
• Coordinate make-ready contributions and billing for attachments.
• Educate operations/design on regulatory changes and process issues.
• Potentially manage cross-jurisdictional projects.

Skills

Pole attachments coordination

Utility coordination

Project management

Strong communication

Negotiation

Organization

Education

Bachelor's degree in Business Administration or related field

Job description

JOB SUMMARY/PURPOSE

Manage the processes for pole attachments to Entergy distribution facilities. This position will serve as the primary point of contact and liaison between Entergy and the management of all potential attachers.

JOB DUTIES/RESPONSIBILITIES

• Maintain positive and open communications with joint use utilities & third-party attachment owners, responding to problems or concerns from the various cable TV, telephone and other attaching companies
• Ensure billing, auditing, and collecting payments for the companies or organizations who attach their facilities to our poles is complete effectively
• Manage the field/engineering inspection process performed by internal engineering and contract engineering; including staying current on NESC requirements and guidelines
• Provide support for storms for your designated storm role
• Execution and administration of pole attachment agreements with communication companies
• Report progress on collection of outstanding invoices to management and Miscellaneous Accounts Receivable
• Respond to data requests related to measures, benchmarking, and other reports
• Monitor and manage new attachment requests, including assignment of and follow-up on inspections to ensure that joint use attachments are installed in compliance with Joint Use/Pole Attachment Contract and applicable Code requirements
• Maintain the Attachment Database System (ADS) for all additions and removals on poles in our service area
• Coordinate transfer of attachments between Entergy and the companies or organizations who attach to our poles; ensure applicable make-ready contribution amounts are accurately calculated, billed and collected
• Coordinate the billing and collection for emergency pole replacement for non-Entergy poles
• Educate operations and design groups as to changes in regulatory requirements and/or other pole attachment process issues; coordinate training and use of NJUNS system throughout operations and design groups
• Potential for managing projects spanning among multiple jurisdictions
• Partner with internal and external customers to develop a good, working relationship to achieve a shared goal
• Create and maintain a working relationship with Customer Accounting, Legal, Engineering, Customer Service, Operations, and Work Management

MINIMUM REQUIREMENTS

• Minimum education required of the position: Bachelors of Business Administration or another related field, preferred.
• Minimum experience required of the position: 5+ years' experience in pole attachments, utility coordination, or a related field.
• Minimum knowledge, skills, and abilities required of the position: Strong knowledge of Entergy's safety policies/rules; Understanding of pole attachment regulation and its applications; Strong communication skills, written and oral as well as the ability to negotiate with internal and external customers; Excellent organizational skills; Ability to work with multiple levels of organizational structure; Excellent interpersonal skills and ability to work in challenging situations; Able to effectively manage multiple projects, simultaneously; Flexible and able to adjust to changing and demanding customer needs.