Poker Room Supervisor: Lead Games & Guest Experience

Wind Creek Hospitality; Miami (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

Wind Creek Hospitality in Florida seeks a Poker Room Supervisor to oversee poker games, ensure unmatched guest service, and enforce gaming regulations. The role requires leadership, strong communication, and the ability to coach a team in a fast-paced casino environment.

You will manage schedules, monitor game pace and rake, and ensure compliance with Wind Creek policies. A background in poker and casino operations is essential.

Qualifications

• High School diploma or GED or currently enrolled and pursuing GED.
• Associate’s Degree in related field or two years supervisory experience.
• Two years of experience as a Poker Dealer or Supervisor at a major casino.
• Strong knowledge of poker rules and basic math; capable with casino software.

Responsibilities

• Oversees games and enforces policies and procedures.
• Supervises team members and ensures compliance with gaming regulations.
• Verifies schedules and advises on staffing changes when needed.
• Coaches staff, documents actions, and maintains proper discipline.
• Interacts with guests professionally and maintains service standards.

Skills

Leadership

Communication

Teamwork

Judgment

Problem solving

Math skills

Stamina

Customer service

Education

Associate’s Degree in related field

Tools

Casino computer knowledge

Job description

Wind Creek Hospitality in Florida seeks a Poker Room Supervisor to oversee poker games, ensure unmatched guest service, and enforce gaming regulations. The role requires leadership, strong communication, and the ability to coach a team in a fast-paced casino environment.

You will manage schedules, monitor game pace and rake, and ensure compliance with Wind Creek policies. A background in poker and casino operations is essential.