Poker Room GM: Lead Operations & Guest Experience

Texas Card House; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Bonus and Incentive Programs

Job summary

Texas Card House in Irving, Texas seeks an experienced General Manager to lead our poker room operations. This role requires a dedicated leader capable of driving exceptional guest experiences while managing all aspects of performance and compliance.

The ideal candidate will have a minimum of 3–5 years of relevant experience and strong skills in financial management and customer service. Join us to foster a vibrant community and manage a high-performing team.

Qualifications

• 3–5 years of experience in gaming or hospitality management.
• Strong understanding of poker operations and food & beverage service is preferred.
• Ability to manage, hire, and develop teams.

Responsibilities

• Lead and supervise all departments including guest services.
• Ensure operational efficiency and customer satisfaction.
• Monitor staff training, hiring, and scheduling.

Skills

Leadership skills

Financial literacy

Customer service orientation

Organizational skills

Calm under pressure

Job description

Texas Card House in Irving, Texas seeks an experienced General Manager to lead our poker room operations. This role requires a dedicated leader capable of driving exceptional guest experiences while managing all aspects of performance and compliance.

The ideal candidate will have a minimum of 3–5 years of relevant experience and strong skills in financial management and customer service. Join us to foster a vibrant community and manage a high-performing team.