Poker Pit Manager

Mohegan Sun; Mohegan (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Mohegan Sun in Connecticut is seeking a Poker Pit Manager to ensure the security of poker tables and related equipment while delivering dedicated guest service.

This role supervises staff, trains and counsels team members, coordinates with Surveillance, enforces internal controls, and maintains compliance with regulations in a fast-paced casino environment.

Qualifications

• High School Diploma or equivalent.
• Two years of combined supervisory experience in Poker or previous Poker Pit Manager experience in a high volume, complex casino environment.
• Must be able to read, write and communicate effectively in English.

Responsibilities

• Ensure the security of the Poker tables and all related equipment per department policies.
• Assist with training, scheduling, counseling and supervision of Poker staff.
• Coordinate with Surveillance and enforce internal controls and regulations.
• Improve staff skills through coaching and performance evaluations.
• Provide superior guest service and handle issues with composure.

Skills

Supervisory experience

Communication skills

Organizational skills

English proficiency

Education

High School Diploma or equivalent

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIESIF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITEPosition Summary:This position is responsible for creating a fun-filled and exciting gaming experience for our guests while ensuring the security of the Poker tables and all related equipment in their assigned pit area according to department policies and procedures.Primary Duties and Responsibilities: includes but not limited to:Responsible for ensuring the security of the Poker tables and all related equipment in their assigned pit area according to department policies and proceduresAssists with the training, scheduling, counseling and supervision of the Poker staffEnsures the security of the Poker tables and all related equipment and keeps clear lines of communication with the Surveillance DepartmentEnforces Internal Controls and Commission regulationsImproves the skills of the staff through direct involvement, training, counseling and evaluation of their daily performance Services guests and employees and handles related issues with composure and professionalismGreets guests with a smile and friendly welcome and promotes superior guest serviceSecondary Duties and Responsibilities:Ensures the accuracy and integrity of the Player Rating SystemKeeps abreast of all special events, entertainment and employee activities throughout the propertyProvides superior guest serviceMinimum Education and Qualifications:High School Diploma or equivalentTwo years of combined supervisory experience in Poker or previous Poker Pit Manager experience in a high volume, complex casino environmentMust be able to read, write and communication effectively in EnglishCompetencies: Incumbent will master the following competencies while in this position:Excellent written and verbal communication skillsExcellent organizational and multi-tasking skills and the ability to delegate tasksAbility to efficiently maintain and supervise multiple gamesKnowledgeable of all department policies, procedures, rules and regulations pertaining to the gameTraining Requirements:Must attend all appropriate Human Resources Supervisor Training classesFully understands all Poker rules in The Poker Rule Book and Poker Policy and Procedure ManuelFully understands all gaming rules and regulationsRequired to attend annual CTR/SARC training and refresher coursesKnowledge of Ascent, EmpowerTime and Manager Self Service systemsPhysical Demands and Work Environment:Must be able to bend, stand and stretch for long periods of timeMust be able to work in a casino environment with smoke, low lighting and loud music and noisesMust be able to work in a fast paced environment with frequent interruptionsMust be able to work various shifts and flexible hoursThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.Work Shift:RegularKnock, knock. Hear that sound? That's opportunity!.Mohegan Sun practices Native American Preference in hiring. \"Native American\" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.