Poker Floor Supervisor: Elevate Service & Integrity

Hard Rock Casino Rockford; Rockford (IL); On-site; USD 48,000 - 62,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a Poker Supervisor to lead the poker team, oversee game protection, and ensure compliance with Illinois Gaming Board regulations. The role emphasizes professional handling of disputes and maintaining a superior guest experience on the casino floor.

Qualified candidates will have a High School diploma or GED, be at least 21, and be able to obtain/maintain required licenses. Excellent math and understanding of poker rules are essential for success.

Qualifications

• High School diploma or GED required.
• Must obtain and maintain licenses per Federal, State, and Illinois Gaming Board standards.
• Must be at least 21 years of age.

Responsibilities

• Lead and support Poker team to deliver legendary customer service.
• Ensure staff training and tools to perform as service professionals.
• Oversee game protection, integrity and compliance with IGB regulations.
• Manage disputes professionally and promptly.
• Record table inventory and verify credit issuance.
• Communicate irregularities to Poker Manager and Surveillance.
• Ensure facilities and equipment are available and functional.

Skills

Excellent math skills

Casino rules and procedures

Education

High School diploma or GED

Job description

Hard Rock Casino Rockford is seeking a Poker Supervisor to lead the poker team, oversee game protection, and ensure compliance with Illinois Gaming Board regulations. The role emphasizes professional handling of disputes and maintaining a superior guest experience on the casino floor.

Qualified candidates will have a High School diploma or GED, be at least 21, and be able to obtain/maintain required licenses. Excellent math and understanding of poker rules are essential for success.