PointClickCare Clinical Systems Trainer

Arbolsantarosa; Des Moines (IA); On-site; USD 85,000 - 106,000; Full time

Benefits offered by this job

Competitive pay

Great benefits

Parental leave

Job summary

LCS is seeking a Clinical Systems Trainer to design and deliver PCC training across multiple sites, aligning workflows with regulatory expectations and clinical standards. You will partner with clinical, operational, and IT leaders to drive adoption, accuracy, and ongoing optimization of PCC and related systems.

The role emphasizes on-site and virtual training delivery, readiness activities, and post-go-live stabilization, reporting to the Director of Clinical Systems. Travel will be substantial.

Qualifications

• Bachelor’s degree in healthcare, nursing, health information technology, education, clinical informatics, or related field, or equivalent experience required.
• Minimum of 4 to 6 years of related experience in clinical systems training, healthcare technology, EHR implementation, nursing operations, senior living, long-term care, or related healthcare technology role.
• Experience developing and delivering training to diverse audiences in virtual and in-person formats.
• Strong communication, facilitation, and presentation skills with ability to engage clinical, operational, and technical audiences.

Responsibilities

• Develop and deliver engaging in-person and virtual training sessions on PointClickCare for clinical staff, including onboarding, refresher education, role-based training, new feature rollouts, and go-live readiness.
• Tailor training plans and materials to address the unique needs of communities, departments, clinical disciplines, and user roles.
• Lead or support portions of PointClickCare implementations, new community conversions, module deployments, and workflow changes.
• Coordinate training logistics, readiness activities, go-live support, and post-go-live stabilization with clinical, operational, and IT stakeholders.
• Create, maintain, and continuously improve training resources, quick reference guides, job aids, FAQs, and knowledge base content to support user proficiency in PCC.
• Ensure training resources remain current with system enhancements, configuration changes, regulatory expectations, and approved clinical workflows.
• Serve as a PointClickCare subject matter expert and resource for clinical and operational teams, helping users understand proper system use and workflow expectations.
• Gather feedback from community staff and leaders regarding system usability, training effectiveness, workflow barriers, and adoption challenges.
• Monitor system utilization, adoption trends, support themes, and training feedback to identify opportunities for additional education, workflow improvement, or system optimization.
• Partner with clinical leadership to help ensure PCC workflows support regulatory requirements, documentation standards, survey readiness, and organizational policies.
• Support organizational change management efforts by promoting adoption of new workflows, technology enhancements, system best practices, and standardized processes.
• Collaborate with cross-functional teams to support integrations, process improvements, vendor communications, and clinical technology initiatives involving PCC or related systems.
• Participate in development of community readiness plans, implementation lessons learned, and ongoing clinical systems education programs.

Skills

Training delivery

Communication

Change management

Multi-site coordination

Education

Bachelor’s degree in healthcare or related field

Tools

PointClickCare

Microsoft 365

Teams

SharePoint

Reporting tools

Job description

LCS is seeking a Clinical Systems Trainer to design and deliver PCC training across multiple sites, aligning workflows with regulatory expectations and clinical standards. You will partner with clinical, operational, and IT leaders to drive adoption, accuracy, and ongoing optimization of PCC and related systems.

The role emphasizes on-site and virtual training delivery, readiness activities, and post-go-live stabilization, reporting to the Director of Clinical Systems. Travel will be substantial.