PCC Trainer (This can be from a remote location)

Alpaca Audiology; Mountain Lakes (NJ); Remote; USD 50,000 - 70,000; Full time

Job summary

A hearing healthcare organization is seeking a PCC Trainer who will be the first point of contact for new hires. This role involves conducting trainings both in-person and remotely while managing scheduling and administrative tasks. The ideal candidate will have a high school diploma and relevant experience in office management, particularly in healthcare. Excellent communication skills and a willingness to travel are essential for this position. Full-time role available with competitive responsibilities.

Responsibilities

• Serve as a first point of contact for new hires and acquisitions.
• Conduct general training including remediation and new initiatives.
• Support development of content for presentations and tutorials.
• Schedule appointments and handle administrative tasks.
• Manage inventory tracking and record-keeping.

Skills

Front desk medical/sales field experience

Proficiency in Sycle, Amplifi

Understanding of company policies and culture

Ability to teach different learning styles

Familiarity with Zoom and Teams

Experience with word processing and database software

Excellent interpersonal skills

Excellent oral and written communication skills

Basic understanding of accounting procedures

Excellent organizational skills

Ability to manage multiple tasks

Detail oriented

Willingness to travel

Education

High school diploma or equivalent work experience

Associates degree in relevant field

Job description

PCC Trainer (This can be from a remote location)

Job Category: Training

Requisition Number: REGIO002153

• Posted : December 22, 2022
• Full-Time

Locations

Showing 1 location

Home Office
35 Waterview Blvd
3rd Floor
Parsippany, NJ 07054, USA

Home Office
35 Waterview Blvd
3rd Floor
Parsippany, NJ 07054, USA

The PCC Regional Trainer is a first point of contact for new hires and acquisitions and demonstrates professionalism, builds trust, conveys knowledge effectively, and recognizes the needs and opportunities that exist in each specific clinic location(s). The PCC Trainer is also responsible for general training including remediation and new initiatives, and supports the department in development of content for presentations, step-by-step guides, and tutorials. Trainings may be conducted both in-person and remotely, and one-on-one as well as in large and small groups. The PCC Trainer must demonstrate proficiency in all company systems and procedures. They support the clinical and corporate staff by serving as the lead resource for office management including scheduling appointments, handling administrative and financial processing, petty cash, insurance claim processing and follow-up, inventory tracking, and record-keeping. The PCC Trainer must operate with a warm spirit and be an effective communicator both verbally and in print. Travel is a requirement for this position.

Required Skills:

• Front desk medical/sales field experience and/or knowledge of procedures required
• Proficiency in Sycle, Amplifi, and all business systems
• Solid understanding of company policies, procedures, and culture
• Patience and ability to teach to different learning styles
• Familiarity with virtual meeting software including Zoom and Teams
• Experience with word processing and database software
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales, and problem-solving skills.
• Excellent oral and written communication skills
• Basic understanding of accounting procedures and good math aptitude
• Excellent organizational skills
• Ability to manage multiple tasks within strict deadlines
• Detail oriented
• Willingness to travel up to 60% of the time

Education and Experience Requirements:

• High school diploma; Associates degree in administrative, accounting, sales or customer-oriented field or equivalent work experience.
• A minimum of 2 years office management experience in a hearing healthcare environment highly preferred

Qualifications

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.