Pod Assistant

The Group; Fort Collins (CO); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vision insurance

Group life insurance

Paid Time Off (PTO)

Paid holidays

Retirement plan with company match

Employee Assistance Program (EAP)

Job summary

The Pod Assistant at The Group supports our Partners by handling listing preparation, marketing coordination, documentation, and overall administrative tasks to keep transactions moving smoothly. You’ll work with an assigned group of Partners, delivering excellent customer service while ensuring accuracy and compliance from listing through closing.

We offer strong benefits and a collaborative, fast-paced environment designed to help you succeed in real estate operations and client services.

Qualifications

• High school diploma or GED.
• Previous administrative or customer service experience.
• Strong computer and technology skills.

Responsibilities

• Prepare listing contracts and disclosures.
• Process new listings including MLS input and marketing orders.
• Coordinate staging services when requested.
• Maintain accurate CRM and transaction records.
• Provide front desk coverage and assist office staff.

Skills

Administrative experience

Customer service

Organizational skills

Time management

Attention to detail

Education

High school diploma or GED

Tools

MLS systems

DocuSign

Microsoft Office

Google Workspace

MLS platforms

Job description

Position Title: Pod Assistant
Reports To: Operations Team Lead, Operations Manager
Location: Mulberry Office – Fort Collins, CO
Status: Full-Time, Non-Exempt
Pay Range: $22.00–$26.00 per hour, based on experience and qualifications

About the Role

The Pod Assistant plays a key role in supporting our real estate Partners by managing listing preparation, marketing coordination, documentation, and administrative tasks that keep transactions moving efficiently. Working closely with an assigned group of Partners, this position provides exceptional customer service while ensuring accuracy, compliance, and a seamless experience from listing through closing.

If you enjoy staying organized, thrive in a fast-paced environment, and take pride in helping others succeed, we'd love to hear from you.

We offer a comprehensive benefits package designed to support you and your family, including:

• Health Insurance
• Vision insurance
• Group life insurance
• Paid Time Off (PTO)
• Paid holidays
• Retirement plan with company match
• Employee Assistance Program (EAP)

Listing Preparation & Marketing Coordination

• Prepare and proof listing contracts and associated disclosures.
• Process new listings, including:
  • MLS input
  • Brochure and marketing orders
  • Counter displays
  • Ordering measurements
  • Ordering photography and videography
  • Coordinating sign and lockbox installation
  • Ordering home warranties
• Coordinate staging services when requested.
• Communicate listing information for company tours.
• Prepare Amend/Extend forms for listings, including price changes and date extensions.

HOA Documentation & Compliance

• Order O&E reports, covenants, plats, and HOA documentation.
• Maintain accurate listing and compliance records.
• Ensure transaction files are complete, organized, and compliant.

Marketing & Administrative Support

• Coordinate AutoFlow and other marketing materials in collaboration with the Head Concierge.
• Prepare marketing campaigns as requested.
• Schedule showings and create showing guides.
• Assist Partners with property searches and administrative requests.

File Management & Office Support

• Finalize off-market, expired, and withdrawn listings.
• Close files in internal and external systems.
• Maintain CRM and database accuracy.
• Provide front desk coverage and assist other office staff as needed.
• Perform other duties as assigned.

Qualifications

Required

• High school diploma or GED.
• Previous administrative or customer service experience
• Strong computer and technology skills.

Preferred

• Experience in real estate or a similar administrative role.
• Familiarity with MLS systems, listing processes, and real estate documentation.
• Excellent organizational and time management skills.
• Strong attention to detail and commitment to accuracy.
• Outstanding written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong customer service mindset with a collaborative approach.
• Proficiency with Microsoft Office, Google Workspace, DocuSign, MLS platforms, and the ability to quickly learn new technology.
• Professionalism, discretion, and sound judgment when handling confidential information.

Our Purpose & Culture

At The Group, we're driven by a simple vision: to create a world where everyone prospers. We believe real estate is about more than buying and selling homes—it's about helping people move from the life they have to the life they dream about. Every employee contributes to that mission, regardless of role.

Our mission is to apply all we have learned to help everyone go from the life they have to the life they dream about. We accomplish this by supporting one another, continuously improving, and delivering exceptional service every day.

Our work is guided by three core values:

• Relationships – We build trust through kindness, collaboration, and genuine care for our clients, Partners, and teammates.
• Pursuit of Mastery & Lifelong Learning – We strive for excellence, embrace continuous improvement, and never stop learning.
• Community – We believe success is measured not only by what we accomplish, but by the positive impact we make on one another and the communities we serve.

Why Join The Group?

At The Group, you'll be part of a collaborative, people-first culture where your contributions matter. We believe in empowering our employees, investing in their growth, and celebrating success together. If you're looking for a career where you can make a meaningful impact while working alongside exceptional teammates, we'd love to hear from you.