PMO Project Coordinator & Onboarding Specialist

DDI | Development Dimensions International; United States; On-site; USD 28,000 - 40,000; Full time

Job summary

DDI | Development Dimensions International is seeking a Project Administrator, PMO to support the reliable delivery of leadership and talent assessment programs. You will coordinate operational workflows, maintain program data, and provide responsive customer support from onboarding through reporting and invoicing.

The role requires strong data management, cross-functional collaboration, and meticulous attention to detail to keep multiple accounts and projects on track.

Qualifications

• High attention to detail and ability to manage large volumes of data, scheduling tasks, and deadlines.
• Experience with Microsoft Office, SharePoint, and scheduling tools.
• Ability to adapt as priorities shift across multiple complex customer workflows.
• Strong communication and follow-through with the ability to coordinate across functions.
• Maintain confidentiality and perform effective quality control.

Responsibilities

• Own daily operational intake and mailbox management for assessments, feedback scheduling, customer and participant questions, workflow triggers, issue routing, and follow-through.
• Administer leadership assessment programs through DDI's platform, monitoring each program from setup through report generation while maintaining quality controls and providing responsive, customer-focused support.
• Maintain accurate participant data, rosters, cohorts, send prework, assignment-links, and maintain SharePoint data; create, quality-check, and distribute participant reports and other customer-ready outputs.
• Maintain a strong partnership with resourcing facilitator alignment.
• Maintain trackers and documentation for complex programs, recurring accounts, migrations, and implementations. Monitor dependencies, capacity needs, and risks, and escape unresolved issues and constraints early.
• Support platform migrations, integrations, and implementation workstreams for new and large customers.
• Support new-product launches and delivery readiness by coordinating user acceptance activities, documentation, training, launch tasks, post-launch issue tracking, and continuous process improvement.

Skills

Attention to detail

Cross-functional communication

Customer-focused service

Multi-account management

Data management

Tools

Microsoft Office

SharePoint

Scheduling tools

Job description

DDI | Development Dimensions International is seeking a Project Administrator, PMO to support the reliable delivery of leadership and talent assessment programs. You will coordinate operational workflows, maintain program data, and provide responsive customer support from onboarding through reporting and invoicing.

The role requires strong data management, cross-functional collaboration, and meticulous attention to detail to keep multiple accounts and projects on track.