PMO Project Operations Specialist

Development Dimensions International; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Development Dimensions International is seeking a Project Administrative Associate to support PMO operations, coordinating program workflows from onboarding to invoicing. You will manage data, schedules, and customer communications, ensuring accuracy and timely delivery across engagements.

The role requires strong attention to detail, proficiency in MS Office and SharePoint, and the ability to coordinate across teams while maintaining confidentiality and quality controls.

Qualifications

• High attention to detail and the ability to manage large volumes of data, scheduling tasks, recurring workflows, and deadline-sensitive deliverables.
• Experience with Microsoft Office, SharePoint, and scheduling tools.
• Ability to adapt as priorities shift across multiple complex customer workflows and as responsibilities evolve.
• Strong communication and follow-through, with the ability to coordinate across functions, support customers professionally, and elevate issues proactively.
• Ability to organize work across multiple accounts, minimize errors, maintain confidentiality, and perform effective quality control.

Responsibilities

• Own daily operational intake and mailbox management for assessments, feedback scheduling, customer and participant questions, workflow triggers, issue routing, and follow-through.
• Administer leadership assessment and feedback programs through DDI's platform, monitoring each program from setup through report generation while maintaining quality controls and providing responsive, customer-focused support.
• Maintain accurate participant data, rosters, cohorts, send prework, assignment-links, and maintain SharePoint data; create, quality-check, and distribute participant reports and other customer-ready outputs.
• Maintain a strong partnership with resourcing facilitator alignment.
• Maintain trackers and documentation for complex programs, recurring accounts, migrations, and implementations. Monitor dependencies, capacity needs, and risks, and escalated unresolved issues and constraints early.
• Support platform migrations, integrations, and implementation workstreams for new and large customers.
• Support new-product launches and delivery readiness by coordinating user acceptance activities, documentation, training, launch tasks, post-launch issue tracking, and continuous process improvement.

Skills

Detail oriented

MS Office & SharePoint

Scheduling tools

Communication

Cross-functional coordination

Data management

Tools

SharePoint

Job description

Development Dimensions International is seeking a Project Administrative Associate to support PMO operations, coordinating program workflows from onboarding to invoicing. You will manage data, schedules, and customer communications, ensuring accuracy and timely delivery across engagements.

The role requires strong attention to detail, proficiency in MS Office and SharePoint, and the ability to coordinate across teams while maintaining confidentiality and quality controls.