PMO Product Development Analyst — Innovate & Improve

University of Michigan Information and Technology Services; Ann Arbor (MI); Hybrid; USD 58,000 - 59,000; Full time

Benefits offered by this job

Generous time off

Retirement plan with matching

Health insurance options

Life insurance

Long-term disability

Flexible spending accounts

Job summary

University of Michigan Information and Technology Services (ITS) at the Ann Arbor campus seeks a Product Development Analyst Associate to join the IT PMO. You will help move software and services from development through daily operations, supporting testing, releases, and ongoing improvements for a university audience.

You will maintain PMO tools, assist with business process improvements, build reports, and support vendor communications.

Qualifications

• Bachelor's degree in a related field or equivalent education/experience.
• At least one year experience in a role involving confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and independent work on systems.
• Familiarity with project management methodologies including waterfall and iterative approaches.
• Experience with data reporting, requirements gathering, reporting, and system testing.
• Experience with data reporting, analysis, and process modeling tools and techniques.
• Proficiency with cloud productivity tools such as process mapping software, AI tools, word processing, spreadsheets, and collaboration applications.
• Clear written and verbal communication with a customer service focus.

Responsibilities

• Collect customer feedback, identify gaps in tools and workflows, and suggest practical improvements.
• Define requirements, map processes, review data, and implement solutions in line with team standards.
• Support service lifecycle activities, including templates, workflows, governance materials, service check-ins, and reporting.
• Monitor services and system processes to surface risks, support escalations, and recommend process updates.
• Write and maintain support guides, knowledge articles, PMO guidelines, and customer-facing materials.
• Provide daily support for PMO applications, software tools, and platforms.
• Troubleshoot issues, collect data, build basic reports, test applications, and adjust system settings under guidance.
• Prioritize support tickets, follow up with customers, identify workarounds, and escalate as needed.
• Maintain PMO project and resource management tools, webpages, help articles, and internal documentation.
• Assist with vendor correspondence, software licensing, platform updates, audit activities, and IT capital planning support.

Skills

Confidentiality

Customer service

Organization

Prioritization

Troubleshooting

Independence

Process analysis

Requirements gathering

Data reporting

Process modeling

Communication

Problem solving

PM methodologies

Education

Bachelor's degree in a related field

Equivalent combination of education and experience

Tools

TeamDynamix PPM

Asana

Monday.com

Microsoft Project

Wrike

Job description

University of Michigan Information and Technology Services (ITS) at the Ann Arbor campus seeks a Product Development Analyst Associate to join the IT PMO. You will help move software and services from development through daily operations, supporting testing, releases, and ongoing improvements for a university audience.

You will maintain PMO tools, assist with business process improvements, build reports, and support vendor communications.