IT Project Management Office (PMO) Product Development Analyst Associate

University of Michigan Information and Technology Services

Ann Arbor (MI)

Hybrid

USD 58,000 - 59,000

Full time

6 hours ago

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Benefits offered by this job

Generous time off

Retirement plan with matching

Health insurance options

Life insurance

Long-term disability

Flexible spending accounts

Job summary

University of Michigan Information and Technology Services (ITS) at the Ann Arbor campus seeks a Product Development Analyst Associate to join the IT PMO. You will help move software and services from development through daily operations, supporting testing, releases, and ongoing improvements for a university audience.

You will maintain PMO tools, assist with business process improvements, build reports, and support vendor communications.

Qualifications

Bachelor's degree in a related field or equivalent education/experience.
At least one year experience in a role involving confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and independent work on systems.
Familiarity with project management methodologies including waterfall and iterative approaches.
Experience with data reporting, requirements gathering, reporting, and system testing.
Experience with data reporting, analysis, and process modeling tools and techniques.
Proficiency with cloud productivity tools such as process mapping software, AI tools, word processing, spreadsheets, and collaboration applications.
Clear written and verbal communication with a customer service focus.

Responsibilities

Collect customer feedback, identify gaps in tools and workflows, and suggest practical improvements.
Define requirements, map processes, review data, and implement solutions in line with team standards.
Support service lifecycle activities, including templates, workflows, governance materials, service check-ins, and reporting.
Monitor services and system processes to surface risks, support escalations, and recommend process updates.
Write and maintain support guides, knowledge articles, PMO guidelines, and customer-facing materials.
Provide daily support for PMO applications, software tools, and platforms.
Troubleshoot issues, collect data, build basic reports, test applications, and adjust system settings under guidance.
Prioritize support tickets, follow up with customers, identify workarounds, and escalate as needed.
Maintain PMO project and resource management tools, webpages, help articles, and internal documentation.
Assist with vendor correspondence, software licensing, platform updates, audit activities, and IT capital planning support.

Skills

Confidentiality

Customer service

Organization

Prioritization

Troubleshooting

Independence

Process analysis

Requirements gathering

Data reporting

Process modeling

Communication

Problem solving

PM methodologies

Education

Bachelor's degree in a related field

Equivalent combination of education and experience

Tools

TeamDynamix PPM

Asana

Monday.com

Microsoft Project

Wrike

Job description

Salary is determined by direct relevant experience and demonstrated past performance results, with attention to equity across our team.

Who We Are

Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and to be leaders in their fields. We are dedicated to creating cohesive digital experiences and advancing university-wide innovation. The ITS mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit https://its.umich.edu/about

A key team within ITS, the CIO Project Management Office (PMO), supports the planning, delivery, and improvement of technology projects, services, and tools across the university. The PMO supports project success by aligning work with university priorities and guiding teams through the full project lifecycle. The office also supports communication and collaboration among affected groups across the Ann Arbor, Dearborn, Flint, and Michigan Medicine campuses, maintains project and service information, supports PMO tools and processes, and advances continuous improvement across ITS.

Job Summary

Information and Technology Services (ITS) at the University of Michigan-Ann Arbor is seeking a Product Development Analyst Associate to join the IT Project Management Office. ITS supports the university's academic, research, and administrative missions by delivering secure, innovative, and reliable technology services across Ann Arbor, Michigan Medicine, and the Flint and Dearborn campuses. As the IT PMO Product Development Analyst Associate, you will help the PMO support software and services from initial development through day-to-day operations and ongoing improvement. You will help keep project management tools running smoothly, assist with business process improvements, build reports, support testing, and help prepare system updates for release to a university audience. This position reports to the ITS PMO Operations Team Supervisor.

Responsibilities*

Product Development and Service Improvement

Collect customer feedback, identify gaps in tools and workflows, and suggest practical improvements.
Work with customers and technical teams to help define requirements, map processes, review data, and put solutions in place in line with team standards.
Support service lifecycle activities, including templates, workflows, governance materials, service check-ins, and reporting.
Monitor services and system processes to help surface risks, support escalations, and recommend process updates.
Write and maintain support guides, knowledge articles, PMO guidelines, and customer-facing materials.

Production Support and Improvements

Provide daily support for PMO applications, software tools, and platforms.
Troubleshoot issues, research problems, collect data, build basic reports, test applications, and adjust system settings under guidance.
Prioritize support tickets, follow up with customers, identify workarounds, and elevate issues as needed.
Maintain PMO project and resource management tools, webpages, help articles, and internal documentation.
Assist with vendor correspondence, software licensing, platform updates, audit activities, and IT capital planning support.

Professional Development

Stay current with software tools, technology trends, and industry practices through training, research, and hands-on learning.
Apply new knowledge to daily work and share useful observations with the team.
Help develop internal team procedures and continue building your skills.

Required Qualifications*

Bachelor's degree in a related field, or an equivalent combination of education and experience
Minimum of one year of experience in a related role calling for confidentiality, timeliness, customer service, organization, task or project prioritization, troubleshooting, and the ability to work independently on systems and process analysis, design, and product or procedure testing
Familiarity with project management methodologies, including waterfall and iterative approaches
Experience with business systems analysis, requirements gathering, reporting, and system testing
Experience with data reporting, analysis, and process modeling tools and techniques
Developing proficiency with current computer and cloud productivity tools, such as business process mapping software, AI tools, word processing, spreadsheets, and collaboration applications
Ability to resolve problems of moderate difficulty and to recognize when escalation is warranted
Attention to detail and accuracy
Clear written and verbal communication with a customer service focus

You are organized and analytical, and you like solving problems and improving processes. You are customer-focused, you enjoy turning customer needs into clear requirements, and you are comfortable working with several IT service areas. You build positive working relationships with a range of groups, including customers, developers, vendors, and team members, through active listening, clear communication, and dependable follow-through.

You are curious about how systems work, committed to better services, and motivated by the chance to deliver technology that strengthens U-M's teaching, research, patient care, and public service mission. You handle multiple assignments and complete work on time. You apply sound judgment to identify and help resolve problems, raise issues for escalation as needed, and follow established procedures and leadership direction to complete assignments. You are comfortable asking questions and seeking guidance from senior colleagues as you build depth in this work.

This role is a good fit for someone early in an IT business analysis career who wants to grow analytical, product support, and project coordination skills in a collaborative setting.

Desired Qualifications*

Experience with Lean, Six Sigma, or Information Technology Infrastructure Library (ITIL) processes and methods
Experience with TeamDynamix Project Portfolio Management (PPM), or a comparable project or resource management tool such as Asana, Monday.com, Microsoft Project, or Wrike
Experience with cloud productivity and collaboration tools
Experience creating knowledge base articles, procedure documentation, or end-user help content
Experience working in or with a project management office

Why Work at Michigan?

Benefits

Generous time off, including vacation time, sick time, holidays, and season days
A retirement plan with two-for-one matching contributions and immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses

In Addition, ITS Offers

Strong commitment to work/life balance
Flexible work arrangements that account for campus stakeholder needs

Information and Technology Services is looking for problem solvers, collaborators, and innovators to join our team. As a valued ITS team member, you will help support the technology behind the University of Michigan, serving the students, faculty, and staff who are working to improve the world.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Detail

Job Opening ID

285021

Working Title

IT Project Management Office (PMO) Product Development Analyst Associate

Job Title

ERP Business Analyst Associate

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Onsite