PMO Excellence Lead for Global Technical Delivery

Pointr; Boston (MA); Híbrido; USD 140.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Health care (medical/dental)

Parental leave

PTO & holidays

401(k)

Descripción de la vacante

Pointr in the United States is seeking a Program Manager Excellence to lead the PMO and manage a distributed TPM team across the US and Turkey. You will design playbooks, KPIs, and governance to scale delivery and client success.

You will partner with Sales, Customer Success, Product, and Engineering to balance capacity planning, reporting, and continuous improvement, while building scalable processes and an executive-level view of delivery performance.

Formación

• 8–12+ years of experience in customer facing technical program/project management.
• Experience building, running, or scaling a PMO within a technology/SaaS/hardware company.
• Experience leading distributed cross-border teams (US/International time zones).
• Strong grounding in project/program delivery methodology (Agile, hybrid).
• Track record of defining and reporting on delivery KPIs to senior leadership.
• Excellent people leadership and cross-geography collaboration skills.
• Proficient executive communication and stakeholder management across technical, commercial, and leadership audiences.
• Ability to overlap schedule across US (EST) and Turkey (TRT) business hours.
• Full professional proficiency in written and spoken English.

Responsabilidades

• Build and lead Pointr's PMO, setting vision, structure, and operating rhythm for the TPM function.
• Directly manage a team of Technical Project Managers based in the US and Turkey, including hiring, onboarding, coaching, and performance management.
• Define and roll out standardized delivery methodology, templates, and playbooks across the full project lifecycle—from requirements gathering through deployment and ongoing support.
• Establish and track portfolio-level KPIs (on-time delivery, customer satisfaction, resource utilization, risk exposure).
• Own portfolio-level visibility for leadership: consolidate project status, risks, and resourcing into executive-ready reporting.
• Drive quality evaluations of all completed implementations, including customer and end user experience.
• Serve as escalation point for at-risk projects and unblock delivery issues with TPMs and technical teams.
• Partner with Sales, Customer Success, Product, and Engineering leadership on capacity planning and cross-functional alignment.
• Standardize the toolset used for project tracking and reporting (Jira, Smartsheet) and drive adoption.
• Foster ownership culture, continuous improvement, and knowledge sharing across geographically distributed teams.

Conocimientos

Program management

PMO leadership

Distributed teams

Agile

Stakeholder management

Executive reporting

Capacity planning

Leadership

English proficiency

Educación

Bachelor's or Master's in technical/business field

Herramientas

Jira

Smartsheet

MS Project

Descripción del empleo

Pointr in the United States is seeking a Program Manager Excellence to lead the PMO and manage a distributed TPM team across the US and Turkey. You will design playbooks, KPIs, and governance to scale delivery and client success.

You will partner with Sales, Customer Success, Product, and Engineering to balance capacity planning, reporting, and continuous improvement, while building scalable processes and an executive-level view of delivery performance.