Remote PMO Program Manager: Governance & Delivery

EXL; New York (NY); Remote; USD 70,000 - 80,000; Full time

Job summary

EXL is seeking a Program Manager for the PMO to coordinate planning, governance, and delivery of cross-functional initiatives across the organization. You will maintain integrated plans, track milestones, and provide clear visibility to stakeholders.

This is a hands-on delivery role for a mid-career professional who can bring structure to complex work, follow through on commitments, and communicate clearly with stakeholders at different levels.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 8+ years of experience in project management, program coordination, PMO, business operations, transformation, or a related field.
• Experience supporting complex cross-functional initiatives involving business operations, technology, data, investment operations, finance, and external vendors.
• Strong strategic planning capabilities with ability to convert priorities into actionable programs and measurable results.
• Strong written and verbal communication skills; ability to summarize complex information clearly.

Responsibilities

• Support a portfolio of projects and initiatives by maintaining project plans, milestones, deliverables, and status updates.
• Coordinate work across project teams and track scope, sequencing, dependencies, resource needs, risks, actions, issues, and decisions.
• Partner with functional and project leads to document objectives, requirements, workplans, responsibilities, and expected outcomes.
• Prepare and maintain PMO materials, including agendas, action logs, decision logs, risk and issue registers, dashboards, and leadership updates.
• Monitor progress against agreed plans, follow up on open actions, and identify delays, gaps, or dependencies that may affect delivery and escalate when necessary.
• Coordinate with external partners and vendors to track deliverables, milestones, issues, and dependencies.
• Support governance meetings by coordinating materials, capturing decisions and actions, and ensuring appropriate follow-through.
• Help project teams apply consistent planning, reporting, documentation, and change-control practices.
• Support project readiness, implementation, and transition activities, including communications, training coordination, documentation, and handoff to business owners.
• Prepare concise updates for project sponsors and leadership, highlighting progress, key risks, required decisions, and next steps.
• Promote accountability by maintaining clear ownership, due dates, and follow-up across project activities.
• Contribute to continuous improvement of PMO templates, tools, reporting, and ways of working.

Skills

Cross-functional coordination

Strategic planning

Organization

Communication

Risk & issue management

Stakeholder management

Agile methodologies

Problem solving

Education

Bachelor's degree or equivalent professional experience

8+ years of experience in project management, program coordination, PMO, or related field

Experience with cross-functional initiatives involving business operations, technology, data, finance, and vendors

Tools

Microsoft PowerPoint

Excel

Word

Teams

PM software / dashboards

Job description

EXL is seeking a Program Manager for the PMO to coordinate planning, governance, and delivery of cross-functional initiatives across the organization. You will maintain integrated plans, track milestones, and provide clear visibility to stakeholders.

This is a hands-on delivery role for a mid-career professional who can bring structure to complex work, follow through on commitments, and communicate clearly with stakeholders at different levels.