PMO Business Analyst

NCL Bahamas Ltd.; Miami (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a PMO Business Analyst to partner with Finance, HR, Supply Chain, and Procurement to document capabilities and address business challenges. You will support requirements gathering, process design, testing, and project documentation under the GTO Center of Excellence.

This role reports to the Sr. Director – Head of GTO CoE & Corporate Applications PMO and requires coordinating with stakeholders to ensure timely delivery across initiatives and

Qualifications

• 3-5 years of experience in business process design, requirements gathering, and translating business requirements for development, using Agile and/or Waterfall methodologies.

Responsibilities

• Document system requirements, including integration between multiple systems, define scope and objectives, and support the creation of system specifications that drive development and implementation.
• Evaluate user requests for system automation to determine feasibility, technical requirements, and business impact.
• Facilitate meetings and workshops to elicit business requirements and liaise directly with end users.
• Partner with business and GTO team members to map existing processes and design improved ones.
• Assess and analyze existing processes and data to identify improvement opportunities, and present findings to stakeholders for discussion.
• Support stakeholders throughout the full project life cycle to define, design, and implement software solutions.
• Serve as a liaison between Operations and GTO, gathering business requirements needed for system modifications, enhancements, and implementations.
• Identify improvement opportunities, both proactive and reactive, across assigned business processes.

Skills

Agile methodologies

Requirements gathering

Business process design

Stakeholder liaison

Documentation

Education

Bachelor's Degree in Information Technology, Business Administration, Hotel/Hospitality Management, or related field

Job description

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

The PMO Business Analyst partners with business units across Finance, Human Resources, Supply Chain, Procurement, and other functions across the enterprise to understand and document the capabilities needed to address business challenges. This role works closely with Project Managers to review assigned business processes end-to-end, identifying and addressing operational, financial, and technological risks across initiatives spanning multiple business domains. Reporting to the Sr. Director – Head of GTO CoE & Corporate Applications PMO, this position serves as a key liaison between Operations, business stakeholders, and GTO, supporting requirements gathering, process design, testing, and project documentation across initiatives spanning multiple business domains, and operating within the standards, governance, and reporting frameworks established by the GTO Center of Excellence.

POSITION RESPONSIBILITIES

• Document system requirements, including integration between multiple systems, define scope and objectives, and support the creation of system specifications that drive development and implementation.
• Evaluate user requests for system automation to determine feasibility, technical requirements, and business impact.
• Facilitate meetings and workshops to elicit business requirements and liaise directly with end users.
• Partner with business and GTO team members to map existing processes and design improved ones.
• Assess and analyze existing processes and data to identify improvement opportunities, and present findings to stakeholders for discussion.
• Support stakeholders throughout the full project life cycle to define, design, and implement software solutions.
• Serve as a liaison between Operations and GTO, gathering business requirements needed for system modifications, enhancements, and implementations.
• Identify improvement opportunities, both proactive and reactive, across assigned business processes.
• Conduct cost-benefit analysis and build business cases to secure financial approval for solution implementation.
• Lead or participate in multiple projects, completing and updating project documentation, managing scope, adjusting schedules, determining daily priorities, and ensuring efficient, on-time delivery of tasks and milestones.
• Monitor milestones, and provide timely reporting on issues affecting project progress.
• Track and monitor project budgets, actuals, and forecasts against approved plans, identifying variances and escalating financial risks as needed.
• Support financial tracking and reporting for assigned projects, including capital and operating expense monitoring, in partnership with Finance and Project Managers.
• Meet regularly with project teams to review deliverables and deadlines, coordinating actions and resolving conflicts.
• Develop and execute test plans in support of system implementations and enhancements.
• Manage and monitor buy‑lists, and track REQs/POs to ensure timely delivery and mitigate project risk.

QUALIFICATIONS

• DEGREE TYPE: Bachelor's Degree
• FIELD(S) OF STUDY: Information Technology, Business Administration, Hotel/Hospitality Management, or related field of study, or an equivalent combination of experience and skills.

EXPERIENCE

3-5 years of experience in business process design, requirements gathering, and translating business requirements for development, using Agile and/or Waterfall methodologies. Travel or hospitality experience preferred.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place!

We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future.

We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let’s get connected Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036.

To learn more about our brands, please visit: https://www.nclhltd.com/brands

Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8

Oceania Cruises https://youtu.be/E_aptk9QNvE

Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc