Dir Corporate Applications PMO

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 180,000 - 240,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Director of Corporate Applications PMO within the Global Technology Organization. This leader will manage a team delivering ERP, HCM, EPM, and financial platforms across Finance, HR, and other back-office functions.

The role requires strong governance, delivery coaching, and experience with waterfall, Agile, and hybrid models to align with the Corporate Applications roadmap and drive value across the organization.

Qualifications

• PMO leadership experience required.
• Significant delivery experience in ERP/HCM/finance systems.
• Hands-on delivery coaching across waterfall, Agile, and hybrid models.
• Experience with enterprise application ecosystems (Oracle, SAP, Workday, etc.).
• Cruise/hospitality back-office domain experience is a plus.

Responsibilities

• Lead a team of project/program managers for Corporate Applications initiatives.
• Partner with leadership across Finance, HR, Supply Chain, Legal, and other functions.
• Prioritize and execute the Corporate Applications roadmap.
• Establish PMO governance, standards, and best practices.
• Oversee end-to-end delivery of ERP/HCM upgrades and integrations.
• Guide teams on delivery methodologies and improve velocity.
• Provide program health, risk, and vendor oversight reporting.
• Collaborate with engineering, QA, BAs, and external SI partners.
• Manage vendor/SI relationships and SOW execution.
• Drive continuous delivery process improvements.
• Align PMO activities with broader GTO portfolio goals.

Skills

Leadership

Stakeholder management

Program governance

Delivery lifecycles

Agile / Waterfall / Hybrid

Vendor management

Strategic thinking

Communication

Domain knowledge: cruise/hospitality

Education

Bachelor's Degree

MBA or related preferred

Tools

Jira

Confluence

Smartsheet

Clarity

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Job Summary

The Director of Corporate Applications PMO within the Global Technology Organization (GTO) is responsible for leading a team of project management professionals supporting the Corporate Applications function. This role partners closely with Corporate Applications leadership and business stakeholders across Finance, Human Resources, Supply Chain, Procurement, Legal, Revenue Management, and other back‑office functions to drive the successful delivery of prioritized initiatives across ERP, HCM, EPM, financial systems, procurement platforms, and related enterprise application portfolios.

Reporting to the Sr. Director – Head of GTO CoE & Corporate Applications PMO, this position plays a critical role in aligning delivery execution with the Corporate Applications roadmap, ensuring effective prioritization across competing business demands, and embedding strong program governance. The Director will also assume responsibilities traditionally held by delivery coaches, ensuring teams operate efficiently within waterfall, Agile, and hybrid delivery models typical of enterprise application implementations and upgrades.

Position Responsibilities

• Lead and manage a team of project/program managers supporting Corporate Applications initiatives across ERP, HCM, EPM, financial, procurement, and related enterprise platforms.
• Partner with Corporate Applications leadership and business owners across Finance, HR, Supply Chain, Procurement, Legal, and other functions to support planning, prioritization, and execution of the Corporate Applications roadmap.
• Participate in prioritization forums with business and technology stakeholders to ensure alignment on scope, sequencing, and delivery expectations across enterprise application investments.
• Establish and maintain PMO governance, standards, and best practices to drive consistent, high-quality delivery outcomes for Corporate Applications work.
• Oversee end‑to‑end delivery of strategic initiatives, including ERP/HCM upgrades, module implementations, integrations, and enterprise process changes, ensuring timelines, budgets, risks, and dependencies are effectively managed.
• Step into delivery coach responsibilities by guiding teams on appropriate delivery methodologies (waterfall, Agile, hybrid), removing impediments, and improving team velocity and predictability.
• Provide visibility into program health, including status reporting, risk management, vendor/SI oversight, and executive communications.
• Collaborate cross‑functionally with Corporate Applications engineering, QA, business analysts, business process owners, and external SI partners to ensure successful delivery.
• Manage relationships with software vendors and systems integrators, ensuring SOW execution, deliverable quality, and contractual obligations are met.
• Drive continuous improvement in delivery processes, tools, and team performance.
• Ensure alignment between PMO activities and broader GTO portfolio management objectives and CoE standards.

Qualifications

DEGREE TYPE

Bachelor's Degree

Field(s) Of Study

Information Technology, Business Administration, Finance, Management Information Systems, or related field. Master's Degree (MBA or related) preferred.

Experience

• Experience in project/program management, with a significant portion supporting Corporate Applications, ERP, HCM, or enterprise back‑office technology delivery organizations.
• Proven leadership experience managing and developing project management teams.
• Strong background in waterfall, Agile, and hybrid delivery methodologies appropriate to enterprise application implementations, including hands‑on experience in delivery coaching or similar roles.
• Experience working with complex enterprise application ecosystems, including ERP (e.g., Oracle, SAP, Workday Financials), HCM (e.g., Workday, SuccessFactors), EPM, procurement, and financial reporting platforms. Direct experience with cruise line or hospitality back‑office systems is strongly preferred.
• Demonstrated ability to manage large‑scale, cross‑functional initiatives in a fast‑paced, business‑stakeholder‑heavy environment.
• Experience managing systems integrators, software vendors, and managed‑service partners on enterprise application engagements.
• Experience partnering with senior business and technology leadership on roadmap planning, prioritization, and execution.

Competencies & Skills

• Strong leadership and team management capabilities with a focus on coaching and development.
• Excellent stakeholder management and communication skills, with the ability to influence senior business and technology leaders.
• Deep understanding of enterprise application delivery lifecycles, including configure‑to‑implement, integration, data migration, testing, and cutover.
• Strong organizational and problem‑solving skills, with attention to detail and a results‑oriented mindset.
• Ability to manage competing priorities across multiple business functions and navigate ambiguity effectively.
• Expertise in program governance, risk management, vendor management, and delivery oversight.
• Strategic thinking with the ability to connect delivery execution to broader business and finance objectives.
• Familiarity with tools such as Jira, Confluence, Smartsheet, Clarity, and other portfolio/project management platforms.
• Domain knowledge of cruise or hospitality back‑office processes (Finance, HR, Supply Chain) is a significant advantage.

CERTIFICATIONS & LICENSES

• PMP or PgMP (preferred).
• ERP/HCM implementation certifications relevant to platforms in use (e.g., Oracle, SAP, Workday) are a plus.
• Lean Six Sigma Green or Black Belt (preferred).
• SAFe or other Agile certifications a plus.

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.