PMO Analytics & Reporting Specialist

Flatter, Inc.; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Flatter, Inc. in San Antonio, TX, seeks an experienced Business Process Analyst to support the PMO for USDA Rural Development Loan Servicing operations. You will track performance metrics and develop dashboards to ensure contract performance and compliance.

Responsibilities include monitoring SLAs, analyzing data, and coordinating with cross-functional teams to drive improvements and audit readiness in a federal contracting environment.

Qualifications

• Bachelor’s degree in Business, Public Administration, Finance, or a related field preferred.
• 3–5 years of experience in program analysis, business analysis, or PMO support, preferably federal government contracts.
• Experience supporting call center operations, financial services, mortgage servicing, or government loan programs preferred.
• Strong analytical skills with experience interpreting operational and performance data.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with reporting tools and data visualization platforms.
• Experience tracking KPIs, SLAs, risk registers, and performance metrics within a PMO environment.
• Familiarity with federal contract reporting requirements and compliance standards preferred.
• Strong written and verbal communication skills with the ability to brief leadership and stakeholders.

Responsibilities

• Monitor contract performance, SLAs, and KPIs related to call center and loan servicing operations.
• Collect, analyze, and report operational data including call volumes, backlog, and productivity metrics.
• Develop and maintain dashboards, program reports, and executive briefings for leadership and USDA stakeholders.
• Track deliverables, milestones, and action items to ensure compliant contract execution.
• Coordinate with Operations, Training, QA, and IT to identify risks and improvement opportunities.
• Support audit readiness by maintaining documentation and tracking corrective actions.
• Assist in workforce planning including staffing trends and call forecasts.
• Conduct root cause analysis and provide data-driven recommendations to leadership.

Skills

Analytical Thinking

Communication Skills

Data Interpretation

Attention to Detail

Team Collaboration

Education

Bachelor's degree in Business, Public Administration, Finance, or related field

Tools

Microsoft Office Suite

Job description

Flatter, Inc. in San Antonio, TX, seeks an experienced Business Process Analyst to support the PMO for USDA Rural Development Loan Servicing operations. You will track performance metrics and develop dashboards to ensure contract performance and compliance.

Responsibilities include monitoring SLAs, analyzing data, and coordinating with cross-functional teams to drive improvements and audit readiness in a federal contracting environment.