PMO Analytics & Reporting Analyst

Flatter, Inc; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Flatter, Inc. is seeking an experienced Business Process Analyst to support the PMO for USDA Rural Development Loan Servicing operations in San Antonio, TX. You will track performance metrics, monitor deliverables, and develop dashboards for leadership and USDA stakeholders.

The role emphasizes data-driven reporting, process improvement, and ensuring compliance with federal requirements while coordinating with cross-functional teams in a professional office environment.

Qualifications

• Bachelor’s degree in Business, Public Administration, Finance, or a related field preferred.
• 3–5 years of experience in program analysis, business analysis, or PMO support, preferably within a federal government contract environment.
• Experience supporting call center operations, financial services, mortgage servicing, or government loan programs.
• Strong analytical skills with experience interpreting operational and performance data.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with reporting tools and data visualization platforms.
• Experience tracking KPIs, SLAs, risk registers, and performance metrics within a structured PMO environment.
• Familiarity with federal contract reporting requirements and compliance standards preferred.
• Strong written and verbal communication skills with the ability to brief leadership and stakeholders.

Responsibilities

• Support the PMO in monitoring contract performance, SLAs, and KPIs related to call center and loan servicing operations.
• Collect, analyze, and report operational data including call volume trends, case resolution metrics, backlog status, and productivity measures.
• Develop and maintain dashboards, program reports, executive briefings, and performance summaries for internal leadership and USDA stakeholders.
• Track deliverables, milestones, and action items to ensure timely and compliant contract execution.
• Coordinate with Operations, Training, Quality Assurance, and IT teams to identify risks, process gaps, and performance improvement opportunities.
• Support audit readiness activities by maintaining documentation, tracking corrective actions, and ensuring compliance with USDA Rural Development policies and federal requirements.
• Assist in workforce planning analysis including staffing trends, call forecasts, and workload distribution assessments.
• Conduct root cause analysis on performance issues and provide data-driven recommendations to program leadership.
• Maintain configuration control of program documentation, standard operating procedures (SOPs), and reporting templates.
• Support transition planning, surge support analysis, and other PMO-directed initiatives.
• Support and operate within Flatter’s ISO 9001:2015 and ISO 27001:2022 management systems where applicable.

Skills

PMO reporting

Data analysis

KPI tracking

Stakeholder communication

Education

Bachelor's degree in Business/Public Admin/Finance

Tools

Excel

PowerPoint

Word

Job description

Flatter, Inc. is seeking an experienced Business Process Analyst to support the PMO for USDA Rural Development Loan Servicing operations in San Antonio, TX. You will track performance metrics, monitor deliverables, and develop dashboards for leadership and USDA stakeholders.

The role emphasizes data-driven reporting, process improvement, and ensuring compliance with federal requirements while coordinating with cross-functional teams in a professional office environment.