Strategic PMO Analytics & Reporting Analyst

Flatter, Inc.; Fredericksburg (VA); On-site; USD 95,000 - 130,000; Full time

Job summary

Flatter, Inc. is seeking a Business Analyst (PMO/Reporting/Metrics/Analytics) to support the Executive Sponsor for USDA Rural Development Loan Servicing operations in the Washington, DC Metro area.

The role provides analytical, operational, and data reporting support to ensure contract performance, compliance, and mission success. The analyst tracks performance metrics, monitors deliverables, coordinates with cross-functional teams, and helps maintain dashboards and documentation to inform

Qualifications

• Bachelor’s degree in Business, Public Administration, Finance, or related field.
• 3–5 years in program analysis, business analysis, or Exec PMO support.
• Experience with call center operations, mortgage servicing, or government loan programs preferred.
• Strong analytical skills for interpreting operational and performance data.
• Proficiency with MS Office Suite and experience with reporting tools and data visualization platforms.
• Experience tracking KPIs, SLAs, risk registers, and performance metrics within a PMO.
• Familiarity with federal contract reporting requirements and compliance standards.

Responsibilities

• Monitor contract performance, SLAs, and KPIs related to USDA loan servicing operations.
• Collect, analyze, and report operational data including call volume trends, case resolution metrics, backlog status, and productivity measures.
• Develop and maintain dashboards, program reports, executive briefings, and performance summaries for leadership and USDA stakeholders.
• Track deliverables, milestones, and action items to ensure timely and compliant contract execution.
• Coordinate with Operations, Training, Quality Assurance, and IT to identify risks and performance improvements.
• Support audit readiness by maintaining documentation and tracking corrective actions.
• Assist in workforce planning including staffing trends, call forecasts, and workload distribution.
• Conduct root cause analysis on performance issues and provide data-driven recommendations.
• Maintain configuration control of program documentation, SOPs, and reporting templates.
• Support PMO initiatives and ISO compliance where applicable.

Skills

Analytical Thinking

Problem Solving/Analysis

Data Interpretation and Reporting

Attention to Detail

Communication Proficiency

Team Collaboration

Time Management

Integrity and Ethical Conduct

Education

Bachelor’s degree in Business, Public Administration, Finance, or related field

Tools

Excel

PowerPoint

Word

Data visualization platforms / reporting tools

Job description

Flatter, Inc. is seeking a Business Analyst (PMO/Reporting/Metrics/Analytics) to support the Executive Sponsor for USDA Rural Development Loan Servicing operations in the Washington, DC Metro area.

The role provides analytical, operational, and data reporting support to ensure contract performance, compliance, and mission success. The analyst tracks performance metrics, monitors deliverables, coordinates with cross-functional teams, and helps maintain dashboards and documentation to inform