PM Server

Essex Hotel Management; City of Rochester, Northern (NY, KY); Hybrid; USD 19,000 - 28,000; Part time

Job summary

The Courtyard Rochester Downtown, managed by Essex Hotel Management, is seeking a DRIVEN PM Server for evenings. You will work closely with kitchen and bar staff to ensure orders are delivered promptly and accurately.

Responsibilities include greeting guests, taking orders, recommending menu items, using the POS system, serving courses, and maintaining a clean dining area. This is a part-time position requiring evening, weekend, and holiday availability.

Qualifications

• Previous experience as a server in a restaurant or hotel setting.
• Excellent customer service skills and a friendly demeanor.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Knowledge of food and beverage service and preparation.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Greet guests and take their orders in a friendly and professional manner
• Provide menu recommendations and answer any questions guests may have
• Enter orders accurately into the POS system and communicate them to the kitchen and bar staff
• Serve food and beverages to guests in a timely and efficient manner
• Check on guests throughout their meal to ensure satisfaction and address any concerns
• Process payments and handle cash and credit card transactions
• Maintain a clean and organized dining area, including resetting tables and ensuring proper sanitation procedures are followed
• Assist with opening and closing duties as needed

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Tools

POS system

Job description

Description

Part-Time. Evenings. Weekends and Holiday Required.

The Courtyard Rochester Downtown, managed by Essex Hotel Management, is currently seeking a DRIVEN PM Server.

The PM Server is responsible for providing exceptional customer service to our guests during the evening shift. You will work closely with the kitchen and bar staff to ensure that all orders are delivered promptly and accurately.

Responsibilities:

• Greet guests and take their orders in a friendly and professional manner


• Provide menu recommendations and answer any questions guests may have


• Enter orders accurately into the POS system and communicate them to the kitchen and bar staff


• Serve food and beverages to guests in a timely and efficient manner


• Check on guests throughout their meal to ensure satisfaction and address any concerns


• Process payments and handle cash and credit card transactions


• Maintain a clean and organized dining area, including resetting tables and ensuring proper sanitation procedures are followed


• Assist with opening and closing duties as needed

What are we looking for? For nearly three decades, Essex Hotel Management's \"solution-driven\" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work


• Responsive to our partners, our team members, and our guests


• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable


• Value-Oriented - we value diversity, relationships, and performance


• Engaged - we care about the work we do and the people we work with


• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

• Previous experience as a server in a restaurant or hotel setting


• Excellent customer service skills and a friendly demeanor


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously


• Strong communication and interpersonal skills


• Knowledge of food and beverage service and preparation


• Ability to work evenings, weekends, and holidays