PM Operations Leader—Shift, Performance & Growth

Sonepar Canada, Inc.; Portland, Northern (OR, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

401(k) retirement

Tuition reimbursement

Employee referral bonus

Job summary

North Coast is seeking a PM Operations Manager to lead afternoon/evening warehouse operations in Portland #950. You’ll own end-of-day service performance, labor planning, and supervisor development to ensure safety, quality, productivity, and on-time delivery.

Ideal candidates bring 7+ years in operations, multi-function leadership, Lean experience, and strong data-driven decision making. This role is on-site with a focus on process excellence and team coaching.

Qualifications

• Three or more years of leadership experience in distribution, warehouse operations, logistics, transportation, production, or a comparable B2B environment.
• Demonstrated ability to lead supervisors or teams, set expectations, coach performance, resolve conflict, and deliver results through others.
• Working knowledge of warehouse operations, labor planning, inventory control, order fulfillment, and service-level management.
• Strong planning, communication, decision-making, and problem-solving skills.
• Ability to use operational data to forecast workload, adjust staffing, identify root causes, and communicate performance.
• Proficiency with Microsoft Excel, Outlook, Word, and operational reporting tools; ability to learn warehouse management and cloud-based systems.
• Ability to lead change, maintain accountability, and build a collaborative, safety-focused work environment.
• Bachelor’s degree or an equivalent combination of education and relevant experience.
• Flexibility for evenings or weekends.

Responsibilities

• Lead PM warehouse operations including order fulfillment, packing, staging, loading, wire room, inventory movement and coordination with other areas.
• Own end-of-day execution by monitoring queues, cutoffs, workload, staffing and resource allocation to meet SLAs.
• Adjust labor plans during shift based on volume and constraints.
• Provide leadership and accountability for up to six direct-report managers and their teams.
• Develop supervisors and associates through performance discussions, coaching, and training plans.
• Monitor safety, quality, productivity, labor utilization, and on-time completion using KPIs and dashboards.
• Lead daily shift huddles and ensure clear handoff with day-shift leaders and partners.
• Respond to disruptions and document root causes and corrective actions.
• Lead Lean/continuous-improvement efforts to reduce waste and improve flow.
• Recruit, onboard, train, schedule, and retain associates with appropriate coverage.
• Administer policies, safety programs, training, and regulatory requirements.
• Maintain clean, safe work areas and enforce housekeeping standards.
• Perform other duties as assigned.

Skills

Leadership experience

Data-driven decision making

Communication

Problem solving

Excel proficiency

ERP systems

Warehouse management systems

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

ERP systems

Warehouse management systems

Job description

North Coast is seeking a PM Operations Manager to lead afternoon/evening warehouse operations in Portland #950. You’ll own end-of-day service performance, labor planning, and supervisor development to ensure safety, quality, productivity, and on-time delivery.

Ideal candidates bring 7+ years in operations, multi-function leadership, Lean experience, and strong data-driven decision making. This role is on-site with a focus on process excellence and team coaching.