PM Lobby & Guest Experience Attendant

StepStone Hospitality; Charlotte, Northern (NC, KY); Hybrid; USD 24,000 - 32,000; Full time

Job summary

StepStone Hospitality is seeking an ambitious housekeeping team member for Le Meridien | Sheraton Charlotte Hotel. You will help maintain a clean and orderly environment while delivering high levels of guest service.

Candidates should have PM shift availability and a proven track record in housekeeping, with a focus on professionalism, speed and attention to detail. The role emphasizes customer service and teamwork in a fast-paced hotel setting.

Qualifications

• PM shifts availability
• Ability to work independently and stay motivated
• Friendly and customer-oriented demeanor
• Proven experience in a housekeeping-related role
• Helpful with customer service
• Professionalism with speed and accuracy

Responsibilities

• Deliver excellent customer service
• Dust surfaces and fixtures
• Polish metalwork and furniture
• Vacuum floors, clean bathrooms and common areas
• Prepare cleaning supplies and cart for shift
• Report lost and found items or security issues
• Ensure health and safety regulations are followed
• Maintain equipment and report damages or shortages
• Handle guest complaints/requests and communicate needs

Skills

PM shifts

Independent work

Smile

Housekeeping experience

Customer service

Attention to detail

Job description

StepStone Hospitality is seeking an ambitious housekeeping team member for Le Meridien | Sheraton Charlotte Hotel. You will help maintain a clean and orderly environment while delivering high levels of guest service.

Candidates should have PM shift availability and a proven track record in housekeeping, with a focus on professionalism, speed and attention to detail. The role emphasizes customer service and teamwork in a fast-paced hotel setting.