Housekeeping Coordinator

Le Meridien & Sheraton Charlotte Hotels; Charlotte (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Le Méridien Charlotte and Sheraton Charlotte Hotels seek a proactive Housekeeping Coordinator to support the team and enhance guest satisfaction. This role requires handling phone calls, running reports for room assignments, and logging guest requests while coordinating with Engineering and other departments.

Responsibilities include keeping logs, securing assets, and maintaining key control. The ideal candidate will be bilingual in Spanish, have basic computer skills, and be capable of lifting

Qualifications

• Spanish bilingual ability preferred.
• Must have good computer skills.
• Hearing, writing, typing; ability to lift at least 20 pounds.

Responsibilities

• Answer Housekeeping phones and take messages.
• Run reports for room assignments and update as needed.
• Fulfill guest and employee requests promptly.
• Maintain guest request logs and keep them up to date.
• Secure and mail lost and found items expediently.
• Enter and communicate work orders to Engineering.

Skills

Spanish bilingual

Computer skills

Communication

Physical stamina

Education

High school diploma

CPR/First Aid training

Job description

Description

Join our team! Le Méridien Charlotte and Sheraton Charlotte Hotels are looking for an organized and motivated Housekeeping Coordinator to support our Housekeeping team and help us deliver an exceptional guest experience.

What will you be doing as a Housekeeping Coordinator?

• Answer Housekeeping phones and take messages in a courteous and efficient manner.
• Responsible for running all reports as required for room assignments and updating as needed.
• Fulfill all guest and employee requests promptly.
• Responsible for keeping guest request logs up to date to ensure efficient response time is realized.
• Responsible for securing, logging and mailing all lost and found items expediently.
• Responsible for entering and communicating all work orders or requests to Engineering Department.
• Coordinates Housekeeping work with other departments.
• Tracks and monitors all deliveries and notifies manager of their status.
• Tracks and monitors room replacement status.
• Responsible for maintaining key control within the department.
• Reports any problems to the Supervisor or Manager immediately.
• Cleans rooms as directed by management.
• Ensure that your proper uniform and nametag is worn at all times.
• Maintain effective communication with all co-workers and supervisors.
• Must be familiar with the opening and closing procedures for the department.
• Ensure all assets and supplies for the department are kept secure and in storage at all times.
• Be familiar & assist with all emergency and fire procedures.
• Report to Security any suspicious activity.
• Follow key sign in and sign out procedures.
• Adhere to scheduled work hours and attendance policies and procedures.
• Familiarize self with the property Housekeeping policies and procedures

StepStone Hospitality is an Equal Opportunity Employer

Requirements

• Spanish bilingual ability preferred.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• CPR and first aid training preferred.