PM Kitchen Lead: Speed, Safety & Team Coach

Chick-fil-A; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Chick-fil-A South Mountain in Phoenix is seeking a PM Kitchen Shift Leader to guide a fast-paced kitchen team and ensure top-quality guest experiences.

You will coach 8-13 team members, maintain safety standards, and model leadership from shift start to close, with a focus on speed, accuracy, and food safety in a high-energy environment.

Qualifications

• 2+ years of commercial kitchen experience.
• 1+ years of people leadership experience.
• Evening and late night availability as outlined in responsibilities.
• Positive attitude and guest focus.
• ServSafe Manager training not required, but preferred.
• Bilingual (Spanish & English) not required, but preferred.
• Chick-fil-A experience not required, but preferred.

Responsibilities

• Lead the PM Kitchen Team, including 8-13 team members (depending on forecasted volume).
• Coach team members and trainers as we strive to deliver Speed, Accuracy, Quality all while maintaining a Clean & Safe Environment.
• Be able to lift up to 45 lbs and work around and with various types of industrial kitchen equipment.
• Be a problem solver - maintain a 'can-do' attitude and be ready to adjust based on business needs.
• Be resilient - we get better through coaching and feedback. Learning from even small mistakes makes us better.
• Be available to work between 32 - 40 hours a week working either 5 days x 8 hour shifts or 4 days x 10 hour shifts until closing at 11:45 PM
• Drive a culture of food and team member safety by promoting best practices learned in the ServSafe Manager Course.
• Lead by example - becoming proficient in all rotating kitchen positions.
• Balance speed and avoidance of waste by ensuring great communication between team members.

Skills

Team leadership

Communication

Coaching

Problem solving

Job description

PM Kitchen Shift Leader

At Chick-fil-A South Mountain, our goal is to provide best-in-class service to the South Phoenix community through Grit, Guest Obsession and Accountability. Core to everything we do is our guest and their experience with our restaurant. Join a winning team focused on delivering an unbeatable experience!

About the Kitchen

Our kitchen is a fast-paced, team-oriented environment - the heart of our restaurant. Success here includes speed, accuracy, a detailed focus on cleanliness and food safety, a passion for great-tasting food and expert-level communication. Our goal is to deliver each order to our guest in 4 minutes or less. This order should be accurate to what the guest requested and be fresh.

Responsibilities

• Lead the PM Kitchen Team, including 8-13 team members (depending on the forecasted volume of the shift).
• Coach team members and trainers as we strive to deliver Speed, Accuracy, Quality all while maintaining and Clean & Safe Environment.
• Be able to lift up to 45 lbs and work around and with various types of industrial kitchen equipment.
• Be a problem solver - maintain a "can-do" attitude and be ready to adjust based on business needs.
• Be resilient - we get better through coaching and feedback. Learning from even small mistakes makes us better.
• Be available to work between 32 - 40 hours a week working either 5 days x 8 hour shifts or 4 days x 10 hour shifts until closing at 11:45 PM
• Drive a culture of food and team member safety by promoting best practices learned in the ServSafe Manager Course.
• Lead by example - becoming proficient in all rotating kitchen positions.
• Balance speed and avoidance of waste by ensuring great communication between team members.

Qualifications

• 2+ years of commercial kitchen experience
• 1+ years of people leadership experience
• Evening and late night availability as outlined in responsibilities
• Positive attitude and willingness to put guest needs first
• ServSafe Manager training not required, but preferred
• Bilingual (Spanish & English) not required, but preferred
• Previously Chick-fil-A experience not required, but preferred

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.