PM Hotel Operations Lead — Path to General Manager

Goodwin Recruiting; St. Louis (MO); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Bonus

Paid time off

Job summary

Goodwin Recruiting seeks an Assistant General Manager – Hotel Operations (PM Shift) to lead the afternoon/evening operation at a premier full-service hotel and conference center in St. Louis, MO.

The role oversees Rooms, F&B, Housekeeping, Conference Services, AV, and more, working with the General Manager and department heads. The PM schedule typically runs 12:00 PM–8:00 PM or 1:00 PM–9:00 PM, with no overnight shifts.

Qualifications

• Progressive leadership experience in a full-service hotel or similar hospitality setting.
• Experience across rooms, F&B, housekeeping, events, and conference services.
• Strong executive presence and guest-service focus.

Responsibilities

• Lead the PM hotel and conference-center operation maintaining high guest service standards across departments.
• Be a visible senior leader and main point of contact for guests, clients, executives, and department heads.
• Review daily arrivals, departures, events, VIP activity, and priorities to prevent issues.
• Coach managers and staff, reinforcing hospitality culture, accountability, and teamwork.
• Collaborate with the General Manager to identify opportunities and improve the guest and employee experience.
• Own service recovery, operational decisions, and emergency responses during PM hours.

Skills

Leadership

Guest service

Problem-solving

Executive presence

Operational management

Opera PMS

Micros

Tools

Opera PMS

Micros

Job description

Goodwin Recruiting seeks an Assistant General Manager – Hotel Operations (PM Shift) to lead the afternoon/evening operation at a premier full-service hotel and conference center in St. Louis, MO.

The role oversees Rooms, F&B, Housekeeping, Conference Services, AV, and more, working with the General Manager and department heads. The PM schedule typically runs 12:00 PM–8:00 PM or 1:00 PM–9:00 PM, with no overnight shifts.