Assistant General Manager – Hotel Operations

Goodwin Recruiting; St. Louis (MO); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Bonus

Paid time off

Job summary

Goodwin Recruiting seeks an Assistant General Manager – Hotel Operations (PM Shift) to lead the afternoon/evening operation at a premier full-service hotel and conference center in St. Louis, MO.

The role oversees Rooms, F&B, Housekeeping, Conference Services, AV, and more, working with the General Manager and department heads. The PM schedule typically runs 12:00 PM–8:00 PM or 1:00 PM–9:00 PM, with no overnight shifts.

Qualifications

• Progressive leadership experience in a full-service hotel or similar hospitality setting.
• Experience across rooms, F&B, housekeeping, events, and conference services.
• Strong executive presence and guest-service focus.

Responsibilities

• Lead the PM hotel and conference-center operation maintaining high guest service standards across departments.
• Be a visible senior leader and main point of contact for guests, clients, executives, and department heads.
• Review daily arrivals, departures, events, VIP activity, and priorities to prevent issues.
• Coach managers and staff, reinforcing hospitality culture, accountability, and teamwork.
• Collaborate with the General Manager to identify opportunities and improve the guest and employee experience.
• Own service recovery, operational decisions, and emergency responses during PM hours.

Skills

Leadership

Guest service

Problem-solving

Executive presence

Operational management

Opera PMS

Micros

Tools

Opera PMS

Micros

Job description

Assistant General Manager – Hotel Operations (PM Shift)

St. Louis, MO | $95,000–$105,000

Are you ready to step into broader hotel leadership and position yourself for a future General Manager role?

We are seeking an experienced hospitality leader to serve as the senior operational leader during the PM shift at a premier full‑service executive hotel and conference center in St. Louis.

This is not a traditional Manager on Duty position. You will have broad exposure across Rooms, Food & Beverage, Housekeeping, Conference Services, AV, Engineering, guest experience, and employee culture while working closely with the General Manager and department leadership. The typical schedule is approximately 12:00 PM–8:00 PM or 1:00 PM–9:00 PM, depending on business needs. This is not an overnight position.

The Opportunity

You will take ownership of the overall hotel operation during the afternoon and evening hours, supporting department leaders, interacting with executive and VIP guests, resolving operational challenges, and ensuring the entire property delivers a consistently high level of hospitality.

The role is ideal for an experienced Assistant General Manager, Director of Rooms, Rooms Division Manager, Director of Food & Beverage, Hotel Operations Manager, or similar hospitality leader who is ready for broader operational responsibility and continued advancement toward GM leadership.

What You’ll Be Responsible For

• Lead the overall PM hotel and conference‑center operation while maintaining high standards across guest service, rooms, food and beverage, housekeeping, events, facilities, and conference services.
• Serve as a visible senior leader throughout the property and a key point of contact for guests, clients, executives, and department leaders.
• Review daily arrivals, departures, conferences, events, VIP activity, and operational priorities while anticipating potential service issues before they occur.
• Coach and support managers and employees while reinforcing a culture of hospitality, accountability, professionalism, communication, and teamwork.
• Partner closely with the General Manager and department heads to identify operational opportunities, resolve recurring challenges, and continuously improve the guest and employee experience.
• Take ownership of service recovery, operational decisions, and emergency response during the PM operation.

What We’re Looking For

• Progressive leadership experience within a full‑service hotel, resort, executive conference center, or similar hospitality environment.
• Experience in Rooms, Food & Beverage, or broader hotel operations with the ability to work effectively across multiple departments.
• Strong leadership, coaching, guest-service, and problem‑solving skills.
• Professional executive presence and confidence interacting with senior clients, executives, VIP guests, and high‑profile clientele.
• A hands‑on leader who is comfortable making decisions, supporting department heads, and taking ownership of the overall operation.
• Opera and Micros experience is preferred.
• Most importantly, we are looking for someone who wants to continue growing into broader hotel leadership.

Why Consider This Opportunity?

• This position provides something many department‑head roles do not: exposure to the entire hotel operation.
• Rather than remaining within one functional area, you will work across Rooms, F&B, Housekeeping, Events, Conference Services, AV, Engineering, and Guest Experience while partnering directly with senior hotel leadership.
• For the right hospitality professional, this is an opportunity to build the operational experience needed to continue progressing toward Assistant General Manager and General Manager leadership.

Benefits

• Full Medical, dental, and vision insurance
• 401(k) with company match
• Bonus
• PTO
• Paid holidays
• Career growth and advancement opportunities
• Employee wellness and hospitality benefits.

JOB ID: 182303#post

Charles Frede