PM General Manager

Chick-fil-A Restaurants; Shreveport (LA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible hours

Closed Sundays

Competitive pay

401K with match

Paid time off

Great place to work

Scholarship opportunities

Job summary

Chick-fil-A Mansfield Road is seeking a Director to lead designated daily operations, acting as the point person for escalated guest and staffing issues, ensuring accountability to food safety standards and teamwork.

You will set weekly goals for team leads and trainers, mentor leaders, and drive a culture of innovation while upholding Chick-fil-A policies. Prior leadership experience and a commitment to exceptional guest service are required.

Qualifications

• Customer service experience preferred.
• Leadership experience preferred.
• Hard-working and dedicated.
• Ready to learn and grow in a new environment.

Responsibilities

• Oversee designated daily operations and act as point person for escalated guest and staffing issues.
• Support leaders in holding team members accountable to standards and teamwork.
• Create schedules, conduct performance reviews, and deliver coaching.
• Lead by example and uphold Chick-fil-A policies and procedures.
• Foster a culture of innovation and continuous improvement.

Skills

Leadership

Mentoring

Customer service

Multi-tasking

Integrity

Ownership

Education

Bachelor's degree

Associate's degree

Job description

At Chick-fil-A Mansfield Road, our Directors are responsible for managing designated areas of daily operations. As a director, you will act as the point person for escalated guest and staffing issues. Directors ensure that all leaders are holding team members accountable to operational excellence, food safety standards, and teamwork culture at all times. Directors set weekly goals and focus areas for team leads and trainers, and continually look for areas of improvement to benefit our guests and our restaurant.

RESPONSIBILITIES:

• Quickly recognize and delegate to resolution bottleneck and operational issues
• Clearly communicates key strategies from the Director team to team members
• Serve as the “Chief Problem Solver” for guests and the team
• Actively engage in leadership meetings
• Mentor all operational leaders and recognize future potential leaders within the team
• Coach leaders to recognize best practices and problem resolution
• Own the five “Critical Success Factors” of your designated area
• Ensures that the restaurant meets all food safety requirements
• Communicate all issues with team members and guests to Director team in a timely manner
• Practice big picture thinking
• Create schedules, execute quarterly performance reviews, and deliver coaching based on performance
• Lead by example - must adhere to all Chick-fil-A policies and procedures
• Combine critical thinking and practical leadership to create a culture of innovation

COMPETENCIES:

• Highly dependable
• Ready to Serve with a strong sense of ownership
• High integrity and honesty
• Thrive in a fast-paced and high stress environment
• Ability to multi-task
• Heart of a mentor and coach

As a leader at Chick-fil-A Mansfield Road, you will be given the opportunity to become a high performance leader with the responsibility to have a positive influence on a large team. With your full commitment, the skills you will learn will be able to transfer to any career path you may choose in your future. We are committed to building strong leaders.

BENEFITS:

• FLEXIBLE HOURS: We strive to be flexible in our scheduling to allow our team members the ability to maintain a healthy work-life balance.
• CLOSED SUNDAYS: All Chick-fil-A restaurants are closed on Sundays so that you can have quality time to spend with your family and friends.
• COMPETITIVE PAY: We have great starting pay with the opportunity to grow within our company.
• 401K: We have a 401k with match available
• PAID TIME OFF: Available when you need to get some time awaw.
• IT’S A GREAT PLACE TO WORK: We are not just a job, we care about people.
• SCHOLARSHIP OPPORTUNITIES: Every year Chick-fil-A gives team members the opportunity to apply for scholarships from $2,500 up to $25,000.

REQUIREMENTS

• Customer service experience preferred
• Leadership experience preferred
• Hard-working and dedicated
• Ready and willing to learn and grow in a new environment
• Excellent customer skills
• Ability to multi-task in a high stressed environmentAble to lift up to 50 lbs
• Bachelors Degree Preferred, Associates Degree will be considered

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 48 states and Washington, D.C.
Chick-fil-A Mansfield Road is individually owned and operated by Greg Petersen.