Director of Operations & People Leadership

Chick-fil-A; Saint Cloud (MN); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

$500 per month towards medical premium

Employer-paid dental, vision, telehealth

401(k) plan with up to 4% employer match

Paid time off and additional holidays

Job summary

Workstream is seeking a Director at Chick-fil-A Crossroads Center in Saint Cloud, Minnesota. This crucial leadership role involves maintaining business metrics, developing shift leaders, and ensuring excellence in operations. Candidates should have a bachelor's degree or equivalent experience, with bilingual in Spanish being preferred. Competitive compensation includes an hourly rate of $21 or an annual rate of $51,555 based on 45 hours per week, alongside a robust benefits package.

Qualifications

• Must have a valid driver’s license.
• Bilingual in Spanish preferred.
• Ability to work 45 to 50 hours per week.

Responsibilities

• Lead shifts and develop leaders.
• Attend leadership meetings and perform responsibilities excellently.
• Maintain business metrics as determined by Operator.

Skills

Leadership

Communication

Team Building

Problem Solving

Operational Management

Education

Bachelor’s degree or 5+ years of relevant experience

Job description

What is a Director at Chick-fil-A Crossroads Center?

• Serves others first, leads like Truett
• Maintains Vision and Mission alignment with the Operator
• Lead shifts as needed, develop leaders to lead shift to hit business metrics
• Lead of all Shift Leaders
• Maintaining key metrics of business, determined by Operator
• Attend upper management leadership meetings
• Creates & implement systems that push the business and people forward
• Attend one-on-one meetings with the Exec Director and/or Operator
• Perform your responsibilities consistently at a level of excellence
• Cares about helping people and excellence

Characteristics of Directors:

• An Influential Leader -- Effectively lead others in culture and task
• Passionate about clarity in all avenues of communication and to all levels
• Actively seeks feedback and desires to grow and improve
• Protects in areas of Food Safety, Food Quality, Culture and Trust.
• Solution Builder: creating systems (clear, repeatable, and gets results) that sustain and fix.
• Servant heart: always willing to help where the business needs, at any level
• Is innovative: maximize opportunities around you while being a good steward of time and resources
• Earns respect of Team Members and is able to influence their behavior
• Ability to build relationships and results, with people of various backgrounds and capabilities
• Believing in the potential of all; coaching towards improvement over discipline·
• Personal standards should always be above Chick-fil-A standards
• Passionate about Chick-fil-A procedures and meeting quality requirements
• Self-disciplined and self-motivated
• Good time management skills
• Excellent follow through - do what you say you will do
• Cares about Chick-fil-A, every team member and every guest

Conditions of the position:

• Be able and willing to work Monday through Saturday between 5:30 a.m. and 11:30 p.m.,
• with flexible start and end times
• Position is ~90% operational/10% administrative
• When have 4 operational directors on staff, one Saturday off per month; when have 6+operational directors on staff, two Saturdays off per month
• Have the stamina to work 45 to 50 hours per week
• Willingness to, on occasion, to flex schedule to cover shifts as needed for business
• Have a valid driver’s license
• Have a bachelor’s degree or 5+years of relevant work experience
• Bilingual in Spanish preferred

Wages and Benefits:

• Hourly rate starts at $21.00/hour, based on experience & qualifications, more depending on qualifications
• Annual rate $51,555 at 45 hours/week
• Sundays off plus another weekday, as determined with colleagues/scheduling needs

Benefits package includes

• $500/month towards medical premium
• Employer-paid dental, vision, telehealth
• 401k plan with up to 4% employer match (commences after one yr service)
• $50,000 life/ADD insurance policy
• Short-term and long-term disability policy
• Two weeks of paid time off (80 hrs), two weeks of unpaid additional off
• Three additional paid holidays (Christmas, Thanksgiving, Birthday) – 8 hrs each

E-Verify Employer

We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. We do not discriminate on the basis of citizenship or national origin.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.