Front Desk Supervisor

Concord Hospitality Enterprises; Jersey City (NJ); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401K

Tuition Assistance

Discounted room rates

Training & Development

Job summary

Concord Hospitality Enterprises is hiring a Front Desk Supervisor in Jersey City, NJ. The role centers on leading front desk operations, ensuring guest satisfaction, and maintaining brand and Concord standards. The associate will be the hub of guest interactions and will drive a cohesive team focused on superior service.

Open availability is required (AM, PM, Overnight). The position offers opportunities for growth within the company culture that values respect, development, and guest-centered

Qualifications

• Open availability (AM, PM, Overnight).
• Willingness to lead a team and deliver guest-focused service.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard per telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and assist AGM/GM with yield management.
• Handle safe deposits by guests per procedures.
• Keep lobby and desk area clean and presentable.
• Know emergency and security procedures.

Job description

Description

We are hiring a Front Desk Supervisor

Pay rate: $24 per hour

Requirements: Open availability (AM, PM, & Overnight)

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!

Role Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

Equal Opportunity Employer

We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.