Front Desk Supervisor - Lead Guest Services & Operations

Hilton Garden Inn Orlando North Lake Mary; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton Garden Inn Orlando North Lake Mary is seeking a Front Desk Supervisor to oversee daily front-desk operations and lead the guest service team. The role focuses on ensuring smooth check-ins/check-outs and high guest satisfaction, with responsibilities in training staff and maintaining policy compliance.

The ideal candidate has 1–3 years in front desk roles, 1–2 years in supervision, and proficiency with Opera PMS and Microsoft Office. Availability includes weekends, nights, and holidays.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• 1–3 years front desk/guest services experience, with 1–2 years in a supervisory role.
• Proficiency with Opera PMS and Microsoft Office.
• Strong leadership, communication, problem-solving and conflict-resolution skills.

Responsibilities

• Oversee daily front-desk operations and train guest service team.
• Greet guests, handle special requests, and resolve complex complaints.

Skills

Front desk experience

Supervisory experience

Leadership

Communication

Problem-solving

Conflict resolution

Flexible shifts

Education

High school diploma or equivalent

Hospitality management degree (preferred)

Tools

Opera PMS

Microsoft Office

Job description

Hilton Garden Inn Orlando North Lake Mary is seeking a Front Desk Supervisor to oversee daily front-desk operations and lead the guest service team. The role focuses on ensuring smooth check-ins/check-outs and high guest satisfaction, with responsibilities in training staff and maintaining policy compliance.

The ideal candidate has 1–3 years in front desk roles, 1–2 years in supervision, and proficiency with Opera PMS and Microsoft Office. Availability includes weekends, nights, and holidays.